Housing Alexandria · 1 day ago
Resident Acquisition Coordinator
Alexandria, VA
Full-time
Onsite
Entry, Mid Level
$21/hr - $24/hr
2+ years expHousing Alexandria is a non-profit affordable housing developer and owner, seeking a Resident Acquisition Coordinator to drive and sustain occupancy through strategic leasing initiatives. The role involves marketing, applicant screening, and fostering resident experiences to enhance retention and community engagement.
ConstructionNon ProfitReal EstateSocial
Responsibilities
Lead efforts to acquire new residents by responding to inquiries and guiding prospects through leasing
Collaborate with leadership and the marketing task force to develop and implement a marketing strategy to meet occupancy goals, increase brand visibility, and build community relationships
Thorough and patient interest education of LIHTC program, application process, and document collection preparation
Screen prospective residents for eligibility and property requirements according to company guidelines
Secure all documentation from tenants/candidates as required to complete the rental application to meet compliance standards
Support lease preparation, move-in coordination, and new resident orientation
Complete the renewal process to retain current residents, ensuring proactive communication, addressing resident concerns, and securing renewal documentation
Maintain resident leases and prepare compliance reports, as required
Maintain positive and consistent resident communication by addressing questions, concerns, and creating feedback opportunities
Support Resident Services by assisting with community programs and events and fostering a positive living experience
Execute community marketing efforts, including online presence, social media management, and updates to the property website
Promote community visibility by engaging in local outreach and hosting on-site events to attract prospective residents
Maintain partnerships with local organizations, such as courtesy officers, sustainability initiatives, and other community-focused programs
Maintain accurate and up-to-date resident-related records in Entrata, SharePoint, and compliance-required platforms
Maintain professional and technical knowledge by completing required training, obtaining necessary certification, attending subject-relevant educational workshops, and reviewing professional publications
Ensure accurate and up-to-date record-keeping for all leasing, marketing, and resident activities
Support HALX fundraising and brand-building campaigns
Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion
Perform other duties as directed
Qualification
Required
Minimum of two years of experience in LIHTC and affordable housing leasing, marketing, or property operations, with a strong focus on customer service
Spanish speaking, writing, and reading fluency required
Proficient in affordable housing applications and LIHTC compliance processes
Tech-savvy, with the ability to navigate property management software (Entrata), update online platforms effectively, and teach residents how to use it
Social media and online marketing experience with the ability to create content and engagement
Strong interpersonal and communication skills, with a professional and approachable demeanor
Organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently
Commitment to supporting Housing Alexandria's mission, values, and commitment to diversity, equity, and inclusion
Preferred
Experience in research, data analysis, and problem-solving
Proficiency in property management software (Entrata)
Comfortable with various responsibilities, including day-to-day administrative tasks and big-picture strategic projects, which may evolve
Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing
Benefits
100% employer-paid individual medical, dental, vision, life, and disability insurance
Up to 5% matching 401(k)
Parental leave
HSA
Tuition assistance
Paid networking opportunities
A wellness program
Robust paid time off
Company
Housing Alexandria
Housing Alexandria - Foundation for Stronger Community.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
J
Jonathan Frederick
President
Recent News
Investors Hub
2023-12-14
2022-12-16
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