eTeam · 21 hours ago
Technical Helpdesk
United States
Contract
Remote
Entry Level
$25/hr - $27.14/hr
2+ years expeTeam is a company that provides support for clients with their commercial credit card programs. The Technical Helpdesk role involves assisting clients through various channels to ensure a positive experience with online card management platforms, while also addressing and resolving client issues effectively.
Information Technology
Responsibilities
Support clients with their commercial credit card programs by providing technical assistance through phone, email, and chat
Ensure a positive client experience with our online commercial card management platforms
Regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action
Goal of final issue resolution and maximum client satisfaction
Work closely with our account management teams
Support Federal Government and commercial accounts
Pass a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks
Qualification
Required
High school diploma or equivalent
Two to three years of experience within Customer Service
Preferred
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Good verbal and written communications skills
Proficient computer skills using a variety of software packages including Microsoft Office applications
Effective telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Ability to identify and resolve/escalate problems
Experience in helpdesk ticketing systems (ex: ServiceNow)
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase