RA Capital Management · 2 hours ago
IT Service Desk Specialist
Boston, MA
Full-time
Hybrid
New Grad, Entry Level
$70K/yr - $90K/yrRA Capital Management is a leading provider of capital and services to innovators in the healthcare sector. As an IT Service Desk Specialist, you will provide frontline technical support to employees, troubleshoot issues, and collaborate with the IT team to ensure smooth operations.
BiotechnologyFinanceFinancial ServicesLife ScienceMedical
Responsibilities
Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system
Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions
Collaborate with other members of the IT team to diagnose and resolve more complex technical issues
Escalate issues as needed while maintaining clear communication and ownership
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
Strong customer service skills, preferably gained in a professional work environment
Excellent written and verbal communication skills
Ability to prioritize tasks effectively and manage time in a dynamic environment
Professional demeanor with strong interpersonal and teamwork skills
Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)
Preferred
Experience with Google Workspace preferred
Prior troubleshooting experience is a plus but not required
Benefits
Employer-paid monthly premiums for health, dental, and vision coverage
Wellness benefits and programs to support physical and mental well-being
Resources and perks that enhance work-life balance and financial security
Company
RA Capital Management
RA Capital Management is an investment advisor specializing in the life-sciences and drug development sectors.
Founded in 2001
51-200 employees
H1B Sponsorship
RA Capital Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Andrew Levin
Partner and Managing Director
Jake Simson
Partner
Recent News
Longevity.Technology
2026-01-24
2026-01-24
Company data provided by crunchbase