GreenState Credit Union · 14 hours ago
IT Salesforce Administrator
North Liberty, IA, US
Full-time
Onsite
Senior Level
$104K/yr - $121K/yr
5+ years expGreenState Credit Union is committed to creating lasting value for its members and communities. The IT Salesforce Administrator will be responsible for the implementation and administration of Salesforce software, ensuring high availability, and advising management on best practices.
BankingFinanceFinancial Services
Responsibilities
Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision
Demonstrates a positive member service (internal and external) focus at all times
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
Ensures confidentiality of member information
Supports a diverse and inclusive work environment
Maintenance of our Salesforce solution by performing upgrades, addressing technical issues, and improving efficiency by evaluating system functions and integrations
Work during off hours on system upgrades and fixes to reduce impact on the business
Ensure high system availability and production support which includes the facilitation of periodic testing, implementation of contingency plans to ensure availability of applications in case of system failure, DR support, and working closely with network, security, vendors, etc
Manage the vendor relationship as it pertains to the core system
Serves as liaison between end users and development (technical and non-technical) during all phases of the product lifecycle
Is responsible for application configuration, patching, regular maintenance, upgrades, release management and production support
Identifies, promotes, and evaluates idea driven solutions and innovations by clearly understanding the business needs and responding with technical solutions
Facilitates business process changes for greater efficiency and improvement
Plans, conducts, directs, and performs project need analysis, managing the delivery of solutions from conception to implementation
Prepares scope, work-effort, and detailed CBA’s when needed
Works with current and potential vendors to evaluate, implement, address, and coordinate new hardware & software, releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance
Acts as the point of contact for business units in solving serious software and usability problems
Communicating complex technical information to business customers and project teams in an effective and concise manner
Documents procedures and release plans in a manner such that successful future deployments and redeployments are repeatable
Performs general administrative functions, vendor due diligence, documentation & maintenance of vendor records
Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures
Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary
Provides back up administrative duties for team members where needed
Qualification
Required
College degree in relevant field or equivalent work experience required
Five years of similar experience in supporting business applications environments within a financial institution environment
Proven ability to partner effectively across all levels of the organization and develop positive working relationships with outstanding communication skills
Excellent communication/influence skills, including reports; presentations; group facilitation; ability to develop professional relationships both inside and outside the organization
Capable of independent judgment with significant discretion to make daily operational decisions
Must be highly organized and able to execute multiple complex projects concurrently within required timelines and expectations and be able to redirect priorities based upon current workload and system priorities
Sufficient comprehension of Sales Force/CRM functions to solve unusual as well as common work problems required
General familiarity with problem analysis and excellent level of problem-solving capabilities to establish adequate solutions to operating problems
General knowledge of SDLC and projected results of those cycles for related applications
Must be able to satisfy all job responsibilities, including detecting and resolving system errors with very limited input from the direct supervisor
Stays current with emerging technology trends
Must be flexible to work after-hours and on-call
Must be bondable
Preferred
One or more Salesforce certifications preferred, such as Advanced Administrator, Salesforce Application Architect, Salesforce System Architect, Salesforce Platform App Builder
Experience with core banking data processing, imaging, CRM, account opening, loan origination, and job scheduling systems is preferred
Experience with API, SFTP preferred
Experience in development using an agile methodology, preferably through Atlassian products
Benefits
Progressive benefit package
Company
GreenState Credit Union
GreenState Credit Union is a financial services company that specializes in online banking.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100M2023-02-15Debt Financing· $100M
Leadership Team
Vikram Israni
CEO
Jenn Bleil
Chief People Officer
Recent News
Corridor Business Journal
2025-11-25
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2025-11-20
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2025-10-04
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