Weight Watchers · 4 hours ago
Senior Client Success Manager
United States
Full-time
Remote
Senior Level
$120K/yr - $130K/yr
5+ years expWeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. The Senior Client Success Manager plays a critical role in achieving client retention, satisfaction, and growth by managing relationships with employer clients and ensuring they maximize the benefits of WeightWatchers programs.
FitnessHealth CareWellness
Responsibilities
Owns, develops, and maintains relationships at all stakeholder levels in the client organizations, including partners, within the assigned book of business
Ensures collaborative enrollment and engagement strategies are developed and executed within each account; works with clients to set and track goals, and align tactics to achieve those goals
Tracks and analyzes program performance data (e.g., enrollment, engagement, outcomes); develops the supporting value story and recommendations and delivers to clients
Develops renewal strategies to drive account growth and retention; propose recommendations internally and garners support when unique renewal terms are requested or recommended
Participates in brainstorming solutions to meet client engagement needs with internal teams (e.g., Client Success, Marketing, Ops)
Identifies best practices within clients and industries and shares those practices across teams and clients, developing and hosting inter training sessions
Provides assigned accounts with customized marketing materials for timely deployment and tracking
Owns vision and serves as project management lead on the implementation of client initiatives (e.g., enrollment and engagement strategies, ad hoc projects)
Anticipates client needs and quickly adjusts project plans and priorities accordingly
Qualification
Required
Bachelor's Degree
Minimum 5 years related experience in client success or account management in the wellness or healthcare/digital health industry
Proven track record of exceeding performance goals
A client-centric approach with the ability to balance needs of the organization and needs of clients
Goal-oriented with a growth mindset
Ability to craft a compelling, data-driven story to make recommendations, and influence client decisions
Highly collaborative with the ability to develop strong relationships internally and externally
Strong commitment to meeting and exceeding sales and business goals
Strong problem definition and solving ability with high attention to detail
Ability to balance workload and prioritize in a fast-paced environment
Strong organizational skills with the ability to work in a deadline-driven environment
Excellent written and verbal communication skills
Proactive self-starter able to turn ideas into execution
Benefits
Comprehensive benefits package
Annual bonus program
Company
Weight Watchers
Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-11-15IPO
Leadership Team
Felicia DellaFortuna
Chief Financial Officer
Recent News
Investing.com
2025-12-16
Company data provided by crunchbase