Customer Service Manager, GATES jobs in United States
cer-icon
Apply on Employer Site
company-logo

GA Telesis · 14 hours ago

Customer Service Manager, GATES

positionOhio, OH
timeFull-time
remoteOnsite
seniorityMid Level

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. They are seeking an experienced Customer Service Manager for their GATES organization in Wilmington, Ohio, who will be responsible for managing customer needs, ensuring satisfaction, and analyzing customer feedback.

AerospaceAir TransportationCommercialManufacturing
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Review customer requirements identified during the quoting process to ensure that they are clearly stated, understood and recorded
Evaluate short delivery requirements
Ensure product requirements are defined
Communicate with the customer, keep them informed as the project progresses and request feedback from the customer
Respond to customer complaints
Analyze data and prepare reports for management review to include customer feedback, complaints, and product delivery commitment analysis. Investigate underlying problem issues and identify the causes
Assemble, integrate, and analyze all customer satisfaction data collected from various sources
Follow-through on customer feedback
Determine the action necessary to make improvements
Communicate improvements to customers
Assist in the issuance of tenders and quotations

Qualification

Customer service experienceQuotingInvoicingMechanical aptitudeAnalytical mindsetCoordination skillsOrganizational skillsCommunication skillsCollaboration skills

Required

High school diploma or equivalent required
Experience in sales and/or customer service environments
Strong attention to detail with excellent organizational skills
Mechanical aptitude; hands-on experience or ability to understand basic mechanical work
Experience with quoting, invoicing, and pricing
Excellent listening, verbal, and written communication skills
Ability to accurately gather, document, and relay customer information
Comfortable working in a fast-paced environment and handling a high volume of customer interactions
Ability to collaborate effectively with outside sales teams, planners, and shop floor personnel
Strong coordination skills to support scheduling and workflow on the shop floor
Analytical mindset with the ability to use data to support decision-making

Company

GA Telesis

twittertwittertwitter
company-logo
GA Telesis a world-leading commercial aviation company.
dateFounded in 2002
location
Fort Lauderdale, Florida, USA
people-size501-1000 employees
web-link
http://www.gatelesis.com/

Funding

Current Stage
Late Stage
Total Funding
$275M
2024-06-11Debt Financing· $50M
2017-06-19Debt Financing· $225M

Leadership Team

leader-logo
Abdol Moabery
Founder President & CEO
linkedin
A
Alvin Khoo
Chief Financial Officer
linkedin

Recent News

PR Newswire
GA Telesis Secures Five-Year Landing Gear Overhaul Agreement with Major U.S. Carrier
2025-12-05
PR Newswire
GA Telesis Earns 2025 EcoVadis Sustainability Rating, Setting the Aftermarket-Industry Standard for a Greener Aviation Future
2025-11-14
PR Newswire
GA Telesis Power Solutions Sets New Benchmark with Six APU Disassemblies
2025-11-11
Company data provided by crunchbase