Nelson Connects · 5 days ago
Senior Help Desk Technician
Los Angeles, CA
Contract
Onsite
Mid, Senior Level
$35/hr - $55/hr
4+ years expNelson Connects is a rapidly scaling, engineering-focused organization seeking a Senior Helpdesk Technician. This role involves solving advanced end-user issues, managing endpoints through Microsoft Intune, and administering identity and access within Azure / Entra ID while collaborating with various teams to support critical systems.
ConsultingDeliveryEmploymentHuman ResourcesInternetRecruitingService IndustryStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Gabriela Newmarch
Responsibilities
Deliver Tier 2 and Tier 3 support for Windows and Linux users across both engineering and corporate functions
Configure, manage, and maintain Microsoft Intune for endpoint deployment, patching, compliance enforcement, and security
Administer Azure / Entra ID, including user identities, MFA, and conditional access policies
Manage user access and permissions across Microsoft 365 services such as Exchange, Teams, and SharePoint
Provide support for engineering software platforms including CAD, CAM, and CFD tools (e.g., SolidWorks, CATIA, ANSYS, Siemens NX)
Own the onboarding and offboarding process, including account provisioning, system setup, and hardware recovery or redeployment
Maintain accurate asset and license tracking, leveraging ManageEngine or comparable asset management platforms
Participate in ITSM processes, including incident resolution, service requests, and change management
Collaborate with systems and network teams to resolve escalations and drive continuous improvements
Support secure and regulated environments, such as GCC High or similar (experience preferred)
Create and maintain clear documentation, SOPs, and runbooks for systems and recurring procedures
Qualification
Required
U.S. citizenship is required
No C2C or third-party candidates
4+ years of experience in IT support, desktop support, or helpdesk roles, including senior-level or Tier 2–3 responsibilities
Strong hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration
Solid experience supporting Windows and Linux operating systems
Deep understanding of endpoint management, device compliance, and identity/access controls
Prior experience supporting engineering or manufacturing environments, including specialized software tools
Proven troubleshooting ability with a proactive, service-oriented approach
Strong written and verbal communication skills with attention to documentation and process quality
Flexibility to work extended hours or weekends when business needs require
Preferred
Background supporting manufacturing, engineering, or industrial organizations
Experience working within secure or regulated environments such as GCC High
Familiarity with ITSM and asset management tools (ManageEngine, ServiceNow, or similar)
Working knowledge of PowerShell or scripting for automation and reporting
Relevant certifications such as Microsoft 365 Modern Desktop Administrator (MD-100 / MD-101) or equivalent
Company
Nelson Connects
Nelson Connects deliver value to their clients by sharing our expertise in staffing, recruiting and workforce management strategies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Soughers
Senior Vice President, People Operations
Melissa Oliva
Executive Vice President, Field Operations
Recent News
Business Wire
2025-11-15
2024-04-07
The North Bay Business Journal
2024-02-21
Company data provided by crunchbase