Travel + Leisure Co. · 5 hours ago
Training Manager, Marketing In House
Orlando area
Full-time
Onsite
Entry, Mid Level
2+ years expTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking an In-House Marketing Manager. This role is responsible for leading and developing the In-House Marketing/Concierge team to ensure strong tour flow and an exceptional experience for owners and guests.
HospitalityTour OperatorTravel
Responsibilities
Directly supervise Concierge/Marketing staff, including interviewing, hiring, onboarding, and training new employees
Plan, assign, and direct daily work activities to ensure coverage, productivity, and service standards
Conduct performance evaluations, provide ongoing coaching, motivate team members, and administer rewards or corrective action when necessary (including conflict resolution and termination)
Lead by example, modeling professionalism, ethical behavior, and a guest-first mindset
Design, implement, and oversee initial and ongoing training programs for In-House Marketing Coordinators and Concierge staff
Ensure team members are fully trained on: Wyndham products, ownership benefits, and brand standards, Tour flow, booking processes, and tour qualification criteria, Owner engagement, objection handling, and customer service excellence, Compliance standards, policies, and marketing program guidelines
Conduct regular skill-building sessions, role-playing exercises, and performance coaching to improve penetration rates, show factors, and overall productivity
Partner with Sales Leadership and Corporate Training teams to align training initiatives with current sales strategies and marketing programs
Identify development opportunities and create action plans to support career growth and internal advancement
Resolve issues related to tour statuses, bookings, coding discrepancies, and system errors
Order and maintain departmental supplies, including collateral materials, uniforms, and promotional items
Maintain copies of invitations, daily tour manifests, and supporting documentation for reference and audits
Run and analyze daily operational reports, including but not limited to: Daily Arrival Report, Daily In-House Report, Five-Year Owner Arrival Report
Prepare and submit daily and weekly performance reports (e.g., show factors, penetration rates) in accordance with corporate deadlines
Compile and analyze performance data for each Marketing Coordinator to identify trends, strengths, and areas for improvement
Prepare additional reports as requested by upper management
Coordinate with In-House and Front-Line Sales Management regarding tour availability, seat allocation, and anticipated tour flow
Ensure all pertinent Marketing/Concierge information is communicated clearly and timely to internal partners
Collaborate with Sales Leadership on new or updated marketing programs, booking rules, and gifting policies to ensure smooth execution
Submit employee payroll accurately and on time
Perform other related duties as assigned to support business objectives and operational excellence
Qualification
Required
Bachelor's degree or coursework in Business Administration or a related field, or equivalent professional experience
Minimum of 2 years of management experience in marketing
Excellent verbal and written communication skills with a consistently high level of professionalism
Proven ability to coach, counsel, motivate, and develop direct reports
Strong customer service skills, including the ability to professionally manage and resolve owner concerns
Ability to multi-task effectively in a fast-paced, performance-driven environment
Strong negotiation and problem-solving skills
Working knowledge of marketing databases and reporting systems
Detail-oriented, accurate, and highly organized
Ability to recruit, train, and retain high-performing marketing talent
Ability to carry out responsibilities in compliance with company policies and applicable laws
Preferred
2–3 years of Wyndham Marketing experience preferred
Benefits
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Company
Travel + Leisure Co.
Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.19B2025-12-10Post Ipo Debt· $869M
2025-10-15Post Ipo Debt· $300M
2025-08-05Post Ipo Debt· $500M
Leadership Team
Michael D. Brown
Chief Executive Officer
Jon G. Muñoz
Senior Vice President, Environmental, Social, and Governance
Recent News
Business Wire
2026-01-22
Company data provided by crunchbase