City of Rochester, MN · 3 hours ago
Account Collections Specialist
Rochester, MN
Full-time
Onsite
Entry Level
$29.40/hr - $29.40/hr
2+ years expCity of Rochester, MN is the largest municipal utility in the State of Minnesota, serving a large customer base. The Account Collections Specialist processes collection functions associated with customer accounts and assists with managing the third-party collection process.
GovernmentNon ProfitTransportation
Responsibilities
Perform minimal cash management/billing functions
Respond to utility customer service inquiries
Assist with customer system software testing as directed
Maintain and evaluate customer accounts that are in the collection process
Monitor customer accounts for payment delinquencies
Process work orders for service disconnection
Work with customers and third parties to provide, establish and maintain customer payment arrangements
Determine and transfer delinquent accounts to collection agencies and/or conciliation court
Process account adjustments for bankruptcy filings
Balance payments posted on customer accounts and reconcile accounts receivable
Maintain customer refund accounts
Handle billings/adjustments to customer accounts for ad hoc services rendered such as Energy Assistance
Work with all returned checks and automatic bank payments
Correct credit card declines/clarifications
Process electronic payment files from various bill-pay aggregators and Energy Assistance
Respond to unusual or extreme cases in Collections
Answer Customer Care inquiries when staffing levels require additional assistance
Perform Other Duties As Assigned Or Necessary
Qualification
Required
High school diploma or equivalent GED
A minimum of two (2) years' experience in managing accounts receivable and collections with an emphasis on customer service
Preferred
Post-secondary education in accounting, business, finance, communications or related field
Experience interacting with a highly diverse customer population
Experience with additional languages utilizing both oral and written communications proficiently
Experience with Cayenta Customer Information System (CIS) and/or other Customer Relationship Management (CRM) software
Company
City of Rochester, MN
Rochester is the county seat of Olmsted County and is the third-largest city in Minnesota.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Wagner, SHRM-CP
HR Business Partner
Kari Berns
HR Business Partner, City of Rochester, MN
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