ComResource · 6 hours ago
Service Desk Technician
Columbus, Ohio Metropolitan Area
Full-time
Onsite
Entry Level
1+ years expComResource is seeking a Service Desk Technician to handle first level support of service requests in a professional and timely manner. The role involves providing IT support for various technology including workstations, servers, and networks, as well as maintaining system documentation and improving customer satisfaction.
CRMInformation TechnologySoftware
Responsibilities
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Support of disaster recovery solutions
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Basic remote access solution implementation and support
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation maintenance and review in knowledge base
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with the Technical Support Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support
Responsible for entering time and expenses in system as they occur
Understand processes by completing assigned training materials and blueprints on vendor specific sites
Enter all work as service tickets accurately and on-time
Qualification
Required
The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner
IT Support relating to technical issues involving Microsoft's core business applications and operating systems
Support of disaster recovery solutions
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Basic remote access solution implementation and support
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
System documentation maintenance and review in knowledge base
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with the Technical Support Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support
Responsible for entering time and expenses in system as they occur
Understand processes by completing assigned training materials and blueprints on vendor specific sites
Enter all work as service tickets accurately and on-time
BA/BS, preferably in computer science or a related field
1-3 years of IT or related experience
Preferred
A+, Network+ and/or Microsoft Certifications preferred but not required
Company
ComResource
ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
201-500 employees
H1B Sponsorship
ComResource has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
Company data provided by crunchbase