L2 / L3 Technical Support Engineer jobs in United States
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Luxoft · 10 hours ago

L2 / L3 Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Luxoft is a company providing advanced technical support for enterprise applications and platforms. The L2/L3 Technical Support Engineer focuses on incident resolution, root-cause analysis, and system stability, collaborating with engineering, DevOps, and product teams to resolve complex issues.

AutomotiveConsultingInformation ServicesInformation TechnologyOutsourcingService IndustrySoftware
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H1B Sponsor Likelynote

Responsibilities

Handle Level 2 and Level 3 incidents escalated from L1 support
Perform deep technical troubleshooting across applications, APIs, databases, and infrastructure
Analyze logs, metrics, and system behavior to identify root causes
Provide timely resolution while meeting SLA and SLO commitments

Qualification

Application supportLinux / UnixLogsMonitoring toolsDatabases (SQL / NoSQL)APIs RESTAPIs JSONAPIs HTTPBasic scriptingCloud platforms AWSCloud platforms AzureCloud platforms GCPITIL knowledgeCertification24x7 support experienceAgile / DevOps exposureEnglish proficiencyPortuguese proficiency

Required

Strong experience in application support or production support
Knowledge of Linux / Unix environments
Knowledge of logs and monitoring tools (Splunk, ELK, Datadog, New Relic, etc.)
Knowledge of databases (SQL / NoSQL)
Knowledge of APIs (REST, JSON, HTTP)
Basic scripting (Python, Bash, or similar) is a plus
Experience with cloud platforms (AWS, Azure, GCP)

Preferred

ITIL knowledge or certification
Experience in 24x7 or on-call support models
Exposure to Agile / DevOps environments

Company

Luxoft

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Luxoft is an IT company that works globally to give customers software development, product engineering, and consulting.
dateFounded in 2000
location
Zug, Zug, CHE
people-size10001+ employees
web-link
http://www.luxoft.com

H1B Sponsorship

Luxoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (31)
2023 (34)
2022 (34)
2021 (28)
2020 (26)

Funding

Current Stage
Public Company
Total Funding
$102.4M
Key Investors
VTB Capital Investment Management
2019-01-07Acquired
2013-12-13Post Ipo Equity· $42.4M
2013-06-26IPO

Leadership Team

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James Hopson
CTO Mobile and Network Solutions
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Recent News

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Company data provided by crunchbase