Village Green · 8 hours ago
Operations Manager- Multifamily
West Des Moines, IA
Full-time
Onsite
Mid Level
$58K/yr - $58K/yrVillage Green is a people-first organization with a long history in the multifamily management industry. The Operations Manager will assist the Property Manager in the day-to-day operations, focusing on accounts receivable and leasing, while maintaining high standards of service for multi-family property clientele.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Establishes and maintains good relations with residents, prospective residents, and vendors
Maintain over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows up with telephone calls and/or collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes, etc
Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc
Administers the lease renewal program. Completes/updates the 'Renewal Worksheet' and submits it to the property manager. Generates and delivers 'renewal letters' 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call. Sends a thank you letter to all residents who renew
Generates and delivers general correspondence to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc
Inspect the condition of move-outs promptly to document charges before refunding security deposits
Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program; prints and mails all applicable notices and information
Generates and balances month-end reports that are produced by the property management program
Maintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts
Assists leasing in marketing long-term vacant units, i.e., sets up mini models in units
Assists the property manager in evictions and follows state eviction laws
Assists in monitoring property condition; reports concerns/liabilities to the property manager/maintenance supervisor
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts courteously and professionally
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
Performs leasing activities in the absence or unavailability of the Leasing Consultant. See the Leasing Consultant Job Description for specific information
Plans, organizes, promotes, and implements resident functions with the management staff
Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc
Prepares invoices for approval in the event of the absence of the Property Manager
Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP
Performs, when asked, property manager duties in the absence of the Property Manager
Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports. Reports a Leasing Agent’s lack of performance and ability to the Property Manager
Qualification
Required
+ 4-year degree
+ Previous experience working in an operational-type role preferred
+ Good computer skills with emphasis on Microsoft Word and property management software, and Excel experience preferred
+ A basic understanding of accounting principles
+ Good organizational skills
Previous experience in multifamily management
Supervisory skills
Prefer a real estate license
+ Ability to communicate effectively
+ Must be team-oriented
Company
Village Green
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-09Acquired
Leadership Team
Diane Batayeh
Chief Executive Officer
Mirriam Livingstone
Senior Vice President, Operations and Regulatory Compliance Services
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