Taylor Sudden Service Inc. · 1 day ago
Service Coordinator
Odessa, TX
Full-time
Onsite
New Grad, Entry LevelTaylor Sudden Service Inc. is a third-generation family-owned business providing exclusive worldwide distribution of genuine Taylor OEM parts and forklift service. The Service Coordinator will work with customers and Field Service Mechanics to identify maintenance needs, process service orders, and ensure customer satisfaction while maintaining service records and coordinating with service personnel.
Developer ToolsMachinery ManufacturingManufacturing
Hiring Manager
Jennifer Norwood
Responsibilities
Works with customers and Field Service Mechanics to identify required maintenance
Advises customers on necessary/suggested services
Computes cost of replacement parts and labor to restore lift truck to condition specified by customer
Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer
Processes parts and/or service sales orders in computer for invoicing
Ensures that all paperwork relevant to each lift truck folder is scanned and kept current
Processes all warranty claims and follows through to completion
Answers telephone, types of correspondences, reports, and quotes for the Service Center
Maintains database and address books for Service Center area
Assists in building and maintaining file system for Service Center
Keeps up with service personnel’s time and summits to Louisville contact per company policy
Performs the duties of safety coordinator as assigned by the Louisville Safety Director
Maintains files and records of all SSI owned vehicles to include drivers, insurance, truck expenses, recall notices, tags, location and maintenance on vehicles. Issues Purchase orders for repair and maintenance done to vehicles
Maintains files for Service Center Manager, which includes correspondence files, vehicle files, computer print outs, personnel files, contracts, etc
Audits all expenses/purchases for all service personnel at Service Center. Creates reports on service mechanic sales, call-in sales, and expenses
Any out of line situations regarding expenses, purchases, etc. are called to the attention of the Service Center Manager for corrective action
Seeks out promotional materials, requesting bids from suppliers for best pricing and quality product. Keep ample stock on hand for sale to employees/customers, for service, guests, warehouses, and service centers
Provides SSI employees with proper orientation, providing necessary information on Company policies and supplies. Order, distribute, and maintain records of all credit cards (Company credit cards, car rental, air travel, telephone cards, gas cards, etc...) for all service personnel. Provide telephone cards, airline travel cards, gas credit cards, car rental cards, cash advances to necessary SSI personnel
Responsible for scheduling and verifying vacations, personal leaves, medical leaves, non-productive time, etc. to ensure sufficient employees are present for the workload. Maintains file of employee non-productive time due to illness, injury, death, vacation, or personal leave. Work with personnel on keeping current and accurate records. Reviews timecards every week checking that accurate information is entered. Creates and keeps files on all job descriptions and requirements for SSI personnel, composes, and prepares new forms for SSI Company/Departmental use
All other duties as assigned
Qualification
Required
Must possess ability to determine how to prioritize service work
Strong record of positive Customer Satisfaction results
Professional demeanor and self confidence in dealing with customers and outside contacts
Must have valid driver's license and good driving records to be insurable by corporate insurance carrier
Basic computer skills required
Organization skills
Must have the ability to multi-task
Work well under pressure
Team-oriented
High School Graduate or GED equivalent
Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel
Must have mechanical aptitude or experience in the forklift or other related fields
Preferred
Previous experience in a customer service-oriented role preferred
Benefits
Medical/Prescription
Dental
Vision
Vacation
10 Holidays
401K
Life Insurance
Company
Taylor Sudden Service Inc.
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM forklift and generator parts and service for equipment designed, manufactured, and marketed by Taylor.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase