CallRail · 1 day ago
Revenue Operations Program Manager
Atlanta, GA
Full-time
Hybrid
Mid Level
4+ years expCallRail is a company focused on operational efficiency and user advocacy. They are seeking a Revenue Operations Program Manager to serve as the link between business stakeholders and technical teams, ensuring that internal systems are optimized and effectively adopted. This role involves requirements gathering, project management, and leading user acceptance testing to support the company's operational goals.
AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses
Responsibilities
Act as the primary liaison between business units and technical teams to identify and document requirements related to operational pain points; forward recommendations with appropriate stakeholders and Revenue and Customer Operations leadership
Translate provided complex business needs into clear, actionable functional requirements and project scopes
Represent the Revenue Operations team in cross-functional initiative meetings as required, ensuring operational interests are prioritized
Identify points of conflict and surface prioritization needs with appropriate stakeholders and Customer Operations leadership
Author and maintain comprehensive user documentation to ensure internal teams understand system updates and workflows
Develop clear process maps for internal toolsets
Standardize the handover process by delivering finalized technical specs to the CX and Sales enablement teams for training rollout
Lead User Acceptance Testing (UAT) sessions, capturing feedback and ensuring the final deliverable meets the original business intent
Manage the QA documentation lifecycle of Revenue Operations owned systems, ensuring all bugs or friction points are resolved prior to full deployment
Serve as the Internal Product Customer for CallRail products, ensuring our team is using our own technology to its fullest potential
Act as the "Tier 1" non-technical resource for GTM system-related questions, triaging issues before escalating to GTM System Administrators
Maintain and audit sales product calculators to ensure pricing and logic remain accurate for the go-to-market teams
Provide high-level guidance on system reporting capabilities
Identify opportunities for better data hygiene within our tech stack
Qualification
Required
4-6 years of experience in Revenue Operations, Sales Operations, or Project/Program Management within a SaaS environment
Proven track record of managing the project lifecycle, specifically in bridging the gap between business stakeholders and technical execution teams (SDRs, Sales, Tech Ops)
Demonstrated experience in Requirements Gathering: Ability to take a vague business 'pain point' and turn it into a structured functional requirement document
Strong proficiency in CRM ecosystems (Salesforce preferred): You don't need to be an admin, but you must understand how data flows and how objects relate to one another
Experience with Project Management tools: Proficiency in tools like Asana to track project milestones
Experience using Lucidchart, Visio, or Miro to build process maps and workflow diagrams
Exceptional communication skills with the ability to explain technical constraints to non-technical stakeholders and business needs to technical teams
Experience designing and leading User Acceptance Testing (UAT) sessions and managing feedback loops
A natural inclination toward documentation, 'clean' data, and creating repeatable processes
Comfortable managing competing priorities and navigating stakeholder pushback in a fast-paced environment
Benefits
Healthcare (one option covered at 100% for employees)
Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
Company
CallRail
CallRail is a phone call tracking and analytics platform businesses use to understand which marketing campaigns drive leads and conversions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$137.49MKey Investors
Square 1 BankWain Kellum
2020-11-25Series Unknown· $45.59M
2018-10-16Debt Financing· $15M
2017-09-26Series Unknown· $75M
Leadership Team
Elliott Wood
CTO
Kimberly Lipscomb
Vice President Revenue Operations
Recent News
Company data provided by crunchbase