ITnova · 17 hours ago
Field Service Technician III
Baltimore, MD
Full-time
Onsite
Senior Level
5+ years expITnova is seeking a Field Service Technician III to provide advanced field service support for the installation, maintenance, troubleshooting, and repair of security and monitoring systems. This role involves handling complex service issues, supporting system testing and verification, and providing guidance to junior technicians to ensure system reliability and customer satisfaction.
Cloud Data ServicesDevOpsInformation TechnologySoftware
Responsibilities
Support field service activities for systems including CCTV, Access Control Systems, Ambient Air Monitoring Systems, and other security technologies identified in the RFP
Perform advanced installation, maintenance, troubleshooting, and repair of security and monitoring systems
Diagnose and resolve complex system faults and performance issues
Conduct system testing, verification, and validation following maintenance or repair activities
Document service activities, findings, and resolutions in accordance with contract requirements
Coordinate work with project managers, engineers, and customers as required
Provide technical guidance and support to junior field technicians when needed
Ensure compliance with safety, quality, and operational procedures
Qualification
Required
Associate's Degree in Computer Science or another information technology-related field; or High School Diploma or equivalent
Five (5) years of experience maintaining or servicing security systems with an Associate's Degree; or Six (6) years of experience maintaining or servicing security systems with a High School Diploma
Experience in maintaining and servicing systems such as: CCTV, Access Control Systems, Ambient Air Monitoring Systems
Benefits
Medical, Dental & Vision benefits
401k
Paid-time-off
Paid holidays
Training reimbursement
Company
ITnova
ITnova provides cybersecurity, cloud solutions & virtualization, custom web development, DevOps, and social media services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase