Kennedy-Donovan Center · 18 hours ago
Information Technology (IT) Support Technician
New Bedford, MA
Part-time
Onsite
Entry Level
$25/hr - $27/hr
2+ years expKennedy-Donovan Center is dedicated to empowering individuals with developmental delays, disabilities, or challenges. The IT Support Technician provides frontline technical assistance, troubleshooting, and support for daily IT operations while serving as the first point of contact for help desk needs.
Health CareNon ProfitPersonal Health
Responsibilities
Provide frontline support for basic hardware, software, and account-related issues
Assist with workstation setup, peripheral installation, printer configuration, and device troubleshooting
Support user onboarding and offboarding, including account setup and access changes
Maintain accurate help desk ticket documentation and IT asset inventory records
Monitor and perform routine updates on devices, applications, and security tools
Follow established IT procedures, security requirements, and reporting processes
Escalate advanced or unresolved issues to the IT Support Specialist or IT Manager in accordance with policy
Communicate clearly with users and provide follow-up until issues are resolved
Assist with basic user training, instructions, and documentation updates
Participate in technology deployments, system upgrades, and equipment rollouts
Assist with site visits, equipment installations, and pilot testing of new tools or processes
Deliver excellent internal customer service to employees at all levels of the organization
Maintain confidentiality and handle sensitive information in compliance with agency policies and applicable laws
Manage multiple priorities and meet deadlines in a fast-paced environment
Support departmental initiatives and projects as assigned
Qualification
Required
Associate's degree in Information Technology or Computer Science, preferred or relevant field or comparable work experience
At least two years of experience required
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferred
Strong working knowledge of: Networks (LAN, WAN, Security) Telecom (voice, data, video) Microsoft 365
Familiarity with data security, integrity, processes, and system applications
Ability to think conceptually and strategically, while maintaining a result driven approach
Understanding of computer systems, mobile devices, and other technological products
Ability to diagnose and troubleshoot advanced technical issues
Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
Knowledge of Microsoft Intune
Preferred
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus!
Hands-on experience with Windows OS, MS365 environments and iOS, preferred
Company
Kennedy-Donovan Center
Kennedy-Donovan Center is a non-profit organization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Morgan
President & CEO
Glen P. Mattera
Chief Financial Officer
Company data provided by crunchbase