Director of Service Operations jobs in United States
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The Dinex Group - Daniel Boulud · 20 hours ago

Director of Service Operations

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
money$90K/yr - $110K/yr
date3+ years exp

The Dinex Group, led by Daniel Boulud, is seeking an exceptional Service Director to enhance the front-of-house experience at their fine dining restaurant. This role involves overseeing all aspects of service, cultivating a culture of excellence, and ensuring every guest interaction reflects the highest level of refinement and warmth.

Food and BeverageHospitality
Hiring Manager
Nancy Vasquez
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Responsibilities

Lead, train, and inspire the front-of-house team to deliver flawless, high-level service
Set and uphold service standards, protocols, and presentation guidelines
Oversee daily service operations, including reservations, floor management, and guest flow
Ensure exceptional guest relations, handling VIPs, special requests, and service recovery with professionalism
Develop and execute staff training programs, including service etiquette, wine knowledge, and menu education
Maintain impeccable dining room appearance, ambiance, and service timing
Monitor guest feedback and implement continuous service improvements
Manage scheduling, staffing levels, and performance evaluations
Providing support to front of house team through each service
Enforcing educational and disciplinary processes and ensuring proper documentation
Uphold all health, safety, and compliance standards

Qualification

Luxury hospitality experienceElevated service standardsWineSpirits knowledgeMichelin Restaurant experienceGuest engagement skillsTrainingCoachingLeadership skillsConflict-resolution skillsForbes Service Standards TrainingPOS systems knowledgeService culture building

Required

Minimum 3–5 years of leadership experience in a fine dining or luxury hospitality environment
Proven expertise in elevated service standards
Strong knowledge of wine, spirits, and fine dining service etiquette
Exceptional communication, leadership, and guest engagement skills
Forbes Service Standards Training is a plus
Michelin Restaurant experience required
Ability to lead by example in a fast-paced, high-expectation environment
Detail-oriented with a passion for hospitality excellence
Flexible availability, including nights, weekends, and holidays

Preferred

Experience leading large, high-performing service teams
Strong training and coaching background
Advanced guest recovery and conflict-resolution skills
Knowledge of POS and reservation systems (Resy, Toast, etc.)
Ability to build service culture and mentor future leaders
Experience working in chef-driven or luxury restaurant concepts

Company

The Dinex Group - Daniel Boulud

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The Dinex Group, the Restaurant Group of Chef Daniel Boulud What would eventually become The Dinex Group began to take shape when Daniel Boulud left his position as Executive Chef at New York’s famed Le Cirque in 1992.
dateFounded in 1993
location
New York, New York, USA
people-size501-1000 employees
web-link
http://danielboulud.com

Funding

Current Stage
Late Stage

Leadership Team

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Sebastien Silvestri
Chief Executive Officer
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Brian Diamond
CFO
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Recent News

PR Newswire
evian®, Michelin-Starred Chef and Restaurateur Daniel Boulud, and Tennis Ambassador Frances Tiafoe Serve Up First-Ever Culinary Collaboration in Celebration of New York's Largest Tennis Tournament
2025-08-21
Business Wire
Chef Daniel Boulud Announces New Bespoke Catering Company “Cuisine Boulud New York”
2024-12-28
Business Wire
Chef Daniel Boulud Opens La Tête d’Or
2024-11-15
Company data provided by crunchbase