Nourish · 9 hours ago
Provider Onboarding Associate
United States
Full-time
Remote
Entry Level
2+ years expNourish is on a mission to improve people’s health by making it easy to eat well, and they are seeking a Provider Onboarding Associate to enhance the onboarding experience for new Registered Dietitians. The role involves managing inquiries, resolving issues, and guiding providers through the onboarding process to ensure they are ready to deliver exceptional care.
AppsHealth CareNutritionTelehealth
Responsibilities
Serve as the point of contact for new providers, developing deep expertise in Nourish’s tools and processes to effectively support RDs
Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes
Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
Proactively identify and troubleshoot challenges providers face during onboarding
Manage the onboarding inbox, answering provider questions via email, phone/zoom, and chat in a timely and professional manner
Work with cross-functional teams to ensure new providers have a strong start, using feedback to continuously improve our processes
Leverage key onboarding metrics - activation rates, satisfaction, and timelines - to continuously improve the provider experience
Qualification
Required
2+ years of experience in customer or internal support, sales, or implementation, ideally with a focus on provider support or customer experience
Excellent verbal and written communication skills and enjoy engaging with customers across phone, video, email, and chat
Hyper organized and skilled at managing a high-volume customer funnel, handling multiple interactions at once while ensuring no detail is overlooked
Strong problem-solver who can think on your feet and offer creative solutions to optimize processes
Tech-savvy and comfortable using inbox management tools like Front. Can troubleshoot basic tech issues and stay up-to-date with an evolving product
Passionate about nutrition and wellness, and motivated to help others improve their health by expanding access to high-quality care
Preferred
Excelled in fast-paced start-ups, particularly in healthcare operations, telehealth, SaaS, or tech, where quick thinking and adaptability are key
Can learn the process and assume ownership quickly, understanding a detailed process right after having it explained
Company
Nourish
Nourish is a telehealth platform that connects individuals with registered dietitian nutritionists for personalized nutrition counseling.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$113.12MKey Investors
J.P. Morgan Growth Equity PartnersIndex VenturesThrive Capital
2025-04-23Series B· $70M
2024-03-27Series A· $35M
2023-02-01Seed· $8M
Leadership Team
Stephanie Liu
Co-Founder & CTO
Recent News
2025-10-22
Company data provided by crunchbase