ConstructConnect · 1 day ago
Customer Success Manager (Mid-Market)
Cincinnati, OH
Full-time
Hybrid
Entry, Mid Level
2+ years expConstructConnect is a company focused on customer success, and they are seeking a Customer Success Manager to maintain ongoing relationships with customers after the initial purchase of their products. The role involves driving adoption, upsell/cross-sell, and retention within assigned customer accounts while ensuring high levels of customer satisfaction through technical support and training.
Information ServicesSoftware
No H1B
Responsibilities
Serve as the main point of contact and trusted advisory to assigned customer accounts within Contractor – Mid-Market segment
Grow revenue through marketing driven and self-generated upsell and cross-sell lead generation activities
Maintain established uplift and retention rates
Acquire a working knowledge of ConstructConnect products, contractors’ workflows, industry trends, and competitive offerings
Implement customer engagement strategy including outbound communication schedule, feedback, and renewal strategies with all assigned accounts
Provide demonstrations of ConstructConnect products through the use of demo engineers, as well as provide on-the-fly demonstrations as needed
Partner with Onboarding Specialist and Customer Success Specialist to onboard customers and mitigate defaults and churn
Solicit feedback from customers to enhance the customer experience
Receive and respond to calls, tasks, and emails from customers in relation to requests, questions, and escalations. Ensuring they are handled in a timely manner and resolutions are acceptable and satisfactory to the customer
Actively participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement. This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
Qualification
Required
Bachelor's degree + 2 year of account management or sales experience OR associate degree and 3 years of account management or sales experience OR HS Diploma + 5 years of account management or sales experience OR 2 years of consistent at or above goals in a quota carrying ConstructConnect role
Perpetually exhibits the ConstructConnect values
Company
ConstructConnect
ConstructConnect provides of cloud-based data, collaboration, and workflow automation solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-31Acquired
Leadership Team
Buck Brody
Chief Executive Officer
Dave Conway
president/ceo
Recent News
2025-10-13
2025-09-12
Frontline Education
2025-06-12
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