Furnished Finder · 15 hours ago
Key Account Specialist
United States
Full-time
Remote
Entry, Mid Level
$3,840,000/mo - $5,000,000/mo
1+ years expFurnished Finder is a leader in monthly rentals, focusing on traveling professionals and homeowners in need of interim housing. As a Key Account Specialist, you will manage relationships with mid- to large-market landlords, driving retention and portfolio growth through consultative relationship management and data-driven decision-making.
InternetTravel
Responsibilities
Execute proactive retention strategies to engage landlords before they become at risk of churning
Identify and act on key intervention points throughout the customer journey to increase engagement and renewals
Manage regular check-ins, consultative calls, and performance reviews to ensure customer satisfaction and business growth
Diagnose and resolve listing performance issues (pricing, photos, descriptions) to improve lead flow and conversion
Partner with Marketing and Product teams to execute customer engagement initiatives via dashboard notifications, email, and SMS
Identify and pursue upsell and cross-sell opportunities to expand landlord portfolios on the platform
Build long-term relationships with multi-property and corporate landlords, providing personalized insights and support
Promote new features, advertising options, and subscription upgrades that drive additional value and revenue
Track account growth metrics and report on portfolio expansion trends
Use churn indicators and performance data to identify at-risk accounts and execute targeted outreach
Conduct structured re-engagement calls and campaigns for expired, inactive, or underperforming listings
Reinforce the value of Furnished Finder through education, consultation, and success stories
Maintain accurate documentation of customer interactions, recommendations, and outcomes
Monitor and track KPIs such as renewal rates, listing activation, lead volume improvements, and overall account growth
Provide feedback to the team on trends, opportunities, and recurring challenges seen in the landlord base
Qualification
Required
Bachelor's degree or equivalent professional experience
1-2 years of experience in Customer Success, Account Management, Sales, or Industry Customer Support
Strong analytical and problem-solving skills with a data-driven mindset
Excellent communication and consultative skills, both written and verbal
Proven track record of hitting or exceeding retention, renewal, or upsell targets
Experience using CRM and customer engagement tools (e.g., HubSpot, Salesforce, or similar)
Highly organized, self-motivated, and able to manage a dynamic portfolio of customers
Multitasking and channel management: Able to handle tickets, cover the queue, live chat, email, and calls in parallel while maintaining quality and response time
Time management and prioritization: Can triage urgent issues, manage multiple accounts, and meet SLAs
Fluent English and B2B communication: Clear, professional speaking and writing for corporate users
Proactive, consultative approach: Identifies risks/opportunities and recommends solutions without waiting for escalation
Problem-solving and attention to detail: Accurately diagnoses issues across multiple properties and prevents repeat problems
Ownership and follow-through: Tracks issues to resolution, communicates status, and closes loops reliably
Collaboration and cross-functional coordination: Works effectively with internal teams to deliver outcomes
Customer experience focus: Delivers calm, high-quality support, especially during onboarding and escalations
A proactive, results-oriented approach with a focus on landlord success
The ability to translate data into actionable strategies for customers
Comfort managing relationships with professional property owners and corporate accounts
A passion for creating value and growing relationships in a fast-paced marketplace environment
Benefits
Direct contract with legal benefits
Exceptional company culture with a supportive work environment
Clear career advancement opportunities
Benefits such as a birthday day off after two months of employment.
Compensation for work on Colombian and corporate holidays
Ongoing training and support with expert leaders at a global level
Company
Furnished Finder
Furnished Finder is a short-term housing provider for travel nurses and other business travelers who need furnished housing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Payne
Co-Founder, Advisory Board Member & Shareholder of Furnished Finder
Recent News
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