Firefly Health · 16 hours ago
Vice President, Operations
Watertown, MA
Full-time
Onsite
Director/Executive
$200K/yr - $250K/yrFirefly Health is building a revolutionary new type of comprehensive health care and coverage, powered by a relationship-driven care team and proprietary technology platform. As Vice President of Operations, you will lead operational teams to enhance service delivery, drive business growth, and ensure a member-first approach in a dynamic startup environment.
Health CareHospitalWellness
Responsibilities
Lead our operations teams within one of our delivery verticals of Health Plan Administration, Care Delivery, and Navigation with a focus on process definition and automation to achieve outcome & efficiency KPIs
Align operational resources to Firefly's strategic roadmap and collaborate with your peers in technology, product, and growth to enhance Firefly's value proposition to employers, and carriers
Integrate and manage strategic vendors and partners into our operations in order to focus our build on what is unique to Firefly
Develop a deep understanding of Firefly's health plan and care offerings, including key value propositions and opportunities for market differentiation
Champion a member-first approach that both ignores none of our population but also prioritizes our impact to drive the highest value outcomes
Qualification
Required
A tenacious spirit motivated by solving the most challenging problems in healthcare
A hands on attitude to build up processes, policies & teams from the front-lines
Strong ability to translate operational processes into business outcomes
Strong analytical skills and a bias-to-action to turn data-driven insights into action, both hands-on and through coaching teams
Have deep expertise across health plans, care navigation, and care delivery
Proven track record of evolving early stage teams into fully scaled operations
Experience working in tech-enabled services and facilitating rapid change management within an evolving service offering
Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels
Benefits
Health insurance
401k
Bonus
Company
Firefly Health
Firefly Health is a virtual-first health care company that provides primary healthcare services that redefine high-quality patient care.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$52.2MKey Investors
Andreessen HorowitzF-Prime
2023-01-07Series Unknown
2021-04-07Series B· $40M
2019-09-16Series A· $10.2M
Leadership Team
Fay Rotenberg
Chief Executive Officer
Jeff Greenberg
Co-Founder and Chief Network Officer
Recent News
Fierce Healthcare
2025-09-06
Company data provided by crunchbase