EHR Support Analyst - Tier 1 jobs in United States
cer-icon
Apply on Employer Site
company-logo

Office Practicum · 15 hours ago

EHR Support Analyst - Tier 1

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$45K/yr - $47K/yr

Office Practicum is a company focused on enhancing client relationships through effective support services. They are seeking an EHR Support Analyst - Tier 1 to respond to client inquiries, resolve issues, and manage case backlogs while maintaining a strong customer service orientation.

CommunitiesComputerSoftware

Responsibilities

Respond to incoming client inquiries via telephone, chat, and email
Research and resolve client issues and requests
Explain complex issues in appealingly simple terms
Manage case backlog and meet commitments to clients
Escalate tickets properly
Represent client needs and concerns when interacting with various OP departments
Stays current on all software releases, enhancements, and reported issues
Utilize critical thinking, root cause analysis, and problem solving skills to address client issues in the most efficient way possible

Qualification

Root cause analysisSalesforce CRMCritical thinkingEHR experienceGoogle SuiteCustomer serviceData entryCommunicationAttention to detailTime managementActive listening

Required

Customer service experience, requiring a technology component to perform duties. This could be in a variety of settings and industries, including financial, insurance, medical, hospitality, etc
Critical thinking
Ability to conceptualize abstract concepts as they pertain to software
Root cause analysis and troubleshooting
Ability to learn new things
Service oriented / customer focus
Friendly / empathetic
Excellent oral and written communication
Attention to detail
Change tolerant
Professional
Flexible
Effectively work independently or in a team
Time management
Metric conscious
Active listening
Data entry
Technologically proficient, using various software applications, e.g., Google Suite, Outlook, Salesforce CRM
Passion and enthusiasm that are easily recognizable
You're curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions

Preferred

Experience using an EHR
RCM / Medical Billing experience
A Bachelor Degree is preferred, but not required to be successful

Benefits

Medical, Prescription, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off, Holidays, and Volunteer Hours
Company Wellness Program
Employee Assistance Program
Short and Long Term Disability Insurance
Pet Insurance
Tuition Assistance Program
Employee Recognition Program

Company

Office Practicum

twittertwittertwitter
company-logo
OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians.
dateFounded in 1982
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.officepracticum.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Pamlico Capital
2018-02-02Private Equity
2011-11-16Private Equity

Leadership Team

D
Dan Feiten
Chief Medical Officer & Product Leader of Clinical Innovation
linkedin

Recent News

PR Newswire
Office Practicum Unveils National Benchmarking Tool Designed Exclusively for Pediatric Practices
2025-09-25
PR Newswire
Office Practicum Unveils Suite of Patient Engagement Solutions at Engage 2025
2025-05-28
PR Newswire
InteliChart Expands Patient Engagement Workflows for Office Practicum Providers with Access to Its Award-Winning Patient Intake
2025-04-24
Company data provided by crunchbase