Sports Warehouse, Inc. · 4 hours ago
Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA
Alpharetta,GA,US
Full-time, Part-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrSports Warehouse, Inc. is an e-commerce company specializing in sports and recreational products. They are seeking a Customer Service Representative with a passion for fishing to build lasting relationships with Tackle Warehouse customers through various communication channels.
Internet
Responsibilities
Serve as a direct point of contact between the company and customers
Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner
Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations
Possess excellent verbal and written communication skills
Problem solve and utilize available resources to locate answers to product/order questions
Demonstrate a comprehensive understanding of current company policies, procedures, products and services
Be flexible during busy times by helping fellow co-workers and function as part of a team
Have the ability to multi-task and remain composed under pressure
Continually learn and develop skills relevant to the role
Bring a positive attitude and strong work ethic to the workplace
Qualification
Required
Passion for fishing
Experiential knowledge of fishing products, their purpose and benefits
Excellent verbal and written communication skills
Ability to problem solve and utilize available resources to locate answers to product/order questions
Comprehensive understanding of current company policies, procedures, products and services
Flexibility during busy times by helping fellow co-workers and functioning as part of a team
Ability to multi-task and remain composed under pressure
Continual learning and development of skills relevant to the role
Positive attitude and strong work ethic
Proficient in Microsoft Office Suite
Demonstrated ability to learn new software applications
Clear and professional communication during conversations
Active listening skills
Creative and innovative problem-solving approach
Professional demeanor in all interactions
Ability to interpret and execute written and verbal instructions accurately
Ability to follow directions well and gain clarification as needed
Adaptability to new circumstances and execution of multiple tasks and deadlines
Excellent organizational skills and attention to detail
Ability to maintain focus and attention to detail effectively
Ability to work independently and remain motivated
Recognition of when to seek assistance and collaborate effectively
Fostering a positive attitude and strong work ethic, contributing positively within a team
Maintenance of a standard of conduct that will maintain an orderly and productive workplace
Upholding standards of safety and cleanliness in the work environment
Practicing good judgement in actions and decision making
Benefits
Medical, dental and vision benefits
Paid vacation time
Life and short-term disability insurance
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
Company
Sports Warehouse, Inc.
Sports Warehouse represents a group of specialty sporting good retailers.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase