Horizon Credit Union · 15 hours ago
Recovery Specialist
Washington or Idaho Region
Full-time
Onsite
Mid Level
$22.07/hr - $30.89/hr
3+ years expHorizon Credit Union is a financial institution seeking a Recovery Specialist to manage collections on delinquent accounts while ensuring positive member relationships. The role involves notifying customers of overdue accounts, developing plans for resolution, and adhering to state and federal collection laws.
BankingFinancial ServicesLending
Responsibilities
Monitor payments for late and/or delinquency status
Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter
Ensure professional interface with members
Ability to discover the reason for delinquency and offer appropriate solutions to permanently resolve the reason for delinquency
Contact high balance and/or delinquent members by telephone, mail, email and text to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts current
Develop plans and collect on overdue accounts wherever possible
Notify co-signers regarding the status of delinquent accounts
Manage incoming tickets from the help desk ticketing system
Uses Auto Dialer to complete work tasks
Update files and system accounts via the credit union’s delinquent loan recovery system
Secure credit bureau reports
Skip trace on loan accounts
Assist members with delinquent real-estate loans to resolve delinquency
Determine when loan collateral should be repossessed
Perform all responsibilities in accordance with HZCU competencies and Information Protection requirements
Have a thorough knowledge of all state and federal collection laws and guidelines
Professional and courteous interactions with members
Strive for continuous improvement of processes and service
Persistence in following standard collection practices
Accurately recording collection activity and file information
Maintaining a professional and positive attitude towards delinquent borrowers, and the job of collections
Qualification
Required
High school diploma or general education degree (GED); three to five years' related experience and/or training; or equivalent combination of education and experience
Effectively presents information in one-on-one situations to borrowers, creditors, external credit-granting organizations, and other employees of the credit union
Ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time
Occasionally lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities
Sound reasoning, good judgment and ability to apply knowledge toward work activities
Benefits
Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
Company
Horizon Credit Union
Horizon Credit Union provides money management, loans, online banking, and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Adams
CEO
Recent News
2023-09-28
Idaho Business Review
2022-04-22
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