ITnova · 2 days ago
Lead Field Service Technician
Baltimore, MD
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expITnova is seeking a Lead Field Service Technician to provide senior-level field service support and technical leadership for the maintenance, troubleshooting, and repair of security and monitoring systems. This position leads field service activities, ensures compliance with safety and quality standards, and supports reliable operation of systems.
Cloud Data ServicesDevOpsInformation TechnologySoftware
Responsibilities
Lead and perform field installation, maintenance, troubleshooting, and repair of security and monitoring systems
Provide technical leadership and guidance to Field Service Technicians
Support systems including:
CCTV
Access Control Systems
Perimeter Intrusion Detection Systems
Emergency Call Systems
Ambient Air Monitoring Systems
Audio/Visual and related security systems
Diagnose complex system issues and implement corrective actions
Conduct system testing and verification following maintenance or repair
Ensure compliance with OSHA general safety standards related to electrical and mechanical work in an industrial environment
Coordinate field activities with project managers, engineers, and customers
Ensure accurate documentation of service activities and system status
Qualification
Required
Associate's Degree in Computer Science or another information technology-related field
Demonstrated knowledge of OSHA general safety standards related to electrical and mechanical tasks in an industrial environment
Eight (8) years of experience maintaining and servicing security systems
Experience with CCTV, Access Control, Perimeter Intrusion Detection Systems, Emergency Call Systems, Ambient Air Monitoring Systems, Audio/Visual, and related security systems
Experience leading or mentoring field service teams
Strong troubleshooting, coordination, and customer communication skills
Benefits
Medical, Dental & Vision benefits
401k
Paid-time-off
Paid holidays
Training reimbursement
Company
ITnova
ITnova provides cybersecurity, cloud solutions & virtualization, custom web development, DevOps, and social media services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase