ibex · 22 hours ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelIbex is where your career journey starts with energy, teamwork, and endless opportunities. As a Bilingual Customer Service Representative, you will assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks while ensuring compliance with HIPAA regulations.
Outsourcing
Responsibilities
Provide guidance on provider networks, referrals and pre-authorizations
Troubleshoot and resolve issues related to billing, payments and coverage
Ensure compliance with HIPAA regulations when handling sensitive member information
Collaborate with internal departments to resolve complex member concerns
Maintain accurate records of customer interactions and resolutions in CRM systems
Meet performance metrics such as response time, resolution rate and customer satisfaction scores
Stay updated on policies, state regulations and healthcare industry changes
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Must be fluent in English
Must be fluent in Spanish
Previous customer service experience, preferably in healthcare or insurance
Strong verbal and written communication skills
Independent decision-making and problem-solving skills with the ability to remain calm under pressure
Ability to handle high call/chat/email volumes effectively
Proficiency in computer applications, including CRM and customer support platforms
Ability to work flexible shifts, including weekends and holidays
Benefits
Paid training
Opportunities for growth and advancement
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
Founded in 2002
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase