Acro Service Corp · 8 hours ago
Help Desk Analyst
Carson City, NV
Contract
Hybrid
Mid Level
$30/hr - $36/hrAcro Service Corp is seeking a Help Desk Analyst to provide technical support in a complex environment. The role involves triaging and managing multiple tickets, troubleshooting issues, and collaborating with diverse stakeholders.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Raghvendra Singh Yadav
Qualification
Required
Experience providing help desk or technical support in a complex environment
Demonstrated ability to triage, prioritize, and manage multiple tickets simultaneously
Strong troubleshooting skills for both technical and non-technical issues
Effective communication skills (oral and written) with diverse stakeholders
Ability to work collaboratively with technical staff, vendors, and cross-functional teams
High level of accountability and ownership for ticket resolution
Willingness to learn election laws, regulations, and election management systems
Ability to follow protocols and meet defined KPIs and SLAs
Proficiency with standard business software and ticketing systems
Patience and empathy when supporting users under pressure, with the ability to de-escalate frustrated stakeholders
Comfort with ambiguity and the ability to investigate issues that don't have clear documentation or precedent
Preferred
Certifications such as CompTIA A+, HDI Support Center Analyst, ITIL Foundation, or equivalent
Experience supporting application software, mobile devices, and browsers
Experience with remote troubleshooting and user training
Familiarity with cloud solutions and modern IT service management practices
Experience with Zendesk or similar ticketing platforms, including creating views, using macros, and managing ticket workflows
Experience supporting diverse user groups with varying technical sophistication (e.g., large urban operations vs. small rural offices)
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
Company data provided by crunchbase