Klaviyo · 9 hours ago
Product Researcher
Boston, MA
Full-time
Onsite
Mid Level
$104K/yr - $156K/yr
3+ years expKlaviyo is a company that empowers creators to own their destiny through first-party data. They are seeking a Product Researcher to conduct mixed methods research that informs product decisions and enhances customer understanding across the organization.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Facilitate research events, using appropriate tools and protocols to understand stated and unstated needs and pain-points
De-risk investments by conducting mixed research methods, develop insights that guide our product strategy across teams in Product, Design, Engineering and Data Science
Inform multiple product road maps through your research insights
Increase the velocity and volume of research within Klaviyo through partnerships, lunch and learns, and at least quarterly 'top findings' synthesis
Drive changes to product and design through synthesizing and communicating research findings into meaningful recommendations and actionable results in order to inform business decisions
Qualification
Required
3+ years designing and executing mixed method research projects that influence business decisions
Experience developing or combining research methods to achieve more actionable insights
Experience in user-centered design principles, UX standards and fundamental user behaviors
Ability to provide thought leadership within the organization to help us stay true to our value of putting the customer first
Bachelor or Master degree in HCI, Design, Sociology, Anthropology, Cognitive Psychology or a related field
Preferred
Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form
You believe that 'fun' and 'engaging' are as important to research as 'robust' and 'insightful.' You bring joy to research, while ensuring data integrity and validity
Knowledge of research methods and tools for conducting research across devices, with various customer segments and markets (including international)
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase