Port Houston · 2 days ago
Telecommunications Officer
Houston, TX
Full-time
Onsite
Entry Level
1+ years expPort Houston is a leading organization committed to excellence and impactful initiatives in the Houston region. They are seeking a Telecommunications Officer to manage emergency and non-emergency communications, dispatch personnel, and perform administrative duties related to these calls.
LogisticsMarine TransportationPorts and HarborsService IndustryTransportation
Responsibilities
Operate a multi-channel radio console system
Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary
Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves
Place calls to outside agencies for assistance when requested to do so by on scene responders whether port related or off duty employment
Coordinate communications between Port Houston responders and other local, state, and federal agencies
Monitor HarborLights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel
Continuously track vessel movements (estimated/ actual vessel boarding times & estimated/actual vessel departing times) at the Port Houston wharves
Verify, confirm, and relay vessel movement with the Houston pilots’ office and/or United States Coast Guard vessel traffic (USCG VTS)
Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharves
Verify and confirm vessel spotting instructions to Port Houston police officers upon a vessel arrival via daily ship traffic sheets
Record air draft/wind draft readings for operations, United States Coast Guard vessel traffic (USCG VTS), and the Houston Pilots office
Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy
Update all electronic databases concerning barge operations
Create water service ticket for fresh water for vessel agents/billing customers for water sales
Monitor TLETS and NLETS for pertinent communications from other states and federal agencies
Monitor TCIC and NCIC databases at all times for incoming messages, urgent broadcasts, etc
Enter property reported stolen to PHA police department into NCIC and TCIC databases
Conduct and verify wants, warrants and stolen checks via state and national crime databases of individuals and property at the request of Port Houston police officers
Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
Monitor multiple radio channels to include channel for events that request Port Houston resources for assistance, participate radio test and conduct drills when required
Monitor close circuit tv cameras for general/suspicious activities on Port Houston cameras
Verify credentials when checking in and out keys and wristbands
Maintain security records for the police department, Port Houston gates, and security
Assist with Emergency Management functions during Emergency Operations Center activations
Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
Perform other duties, as required
Qualification
Required
High School diploma or GED equivalent required
1+ years of related emergency dispatch experience required
Texas Department of Public Safety TCIC/NCIC full access certification within 6 months of employment
Texas Commission on Law Enforcement (TCOLE) Basic Telecommunications Operator license within one (1) year of employment
Advanced knowledge of computers and maritime and billing software
Knowledge of TLETS/NLETS (Texas & National Law Enforcement Telecommunication System) Certification, TCIC/NCIC Certification, Interpol Certification, CJIS Security
Knowledge of Port Houston Visitors Management System
Customer service skills
Attention to details and effective organizational skills
Strong problem-solving and analytical skills
Effective communication and interpersonal skills with all levels of employees, management, and customers
Ability to achieve and maintain Criminal Justice Information Systems (CJIS) security clearance
Ability to multi-task, document records and enter data
Ability to stay focused
Ability to remain calm, communicate effectively and efficiently during stressful emergency situations
Ability to work under pressure
Ability to follow procedures
Ability to maintain confidentiality requirements
Ability to comprehend and communicate information received from Omnixx Force (Texas Department of Public Safety Law Enforcement Support)
Ability to perform general data entry tasks
Considered essential employees and may be required to work on holidays, evenings, nights, and be immediately recalled for emergencies at anytime. They must remain available and 'on call' 24 hours a day, 365 days a year, dependent on emergency
Ability to Conceptualize
Adaptability
Attention to Detail
Composure Under Stress
Managing Work
Preferred
Some college preferred
Benefits
Competitive compensation
Comprehensive benefits
Company
Port Houston
Port Houston Provides Public Wharves And Terminals.
501-1000 employees
H1B Sponsorship
Port Houston has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
DOT Maritime Administration
2024-11-15Grant· $25M
Leadership Team
Tim Finley
Chief Financial Officer
Charles Thompson
Chief Information Officer
Recent News
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