Northwestern Medicine · 2 days ago
HIM Release of Information Customer Service Rep
Huntley, IL
Full-time
Onsite
Entry, Mid Level
2+ years expNorthwestern Medicine is a leader in the healthcare industry focused on patient-first interactions. The HIM Release of Information Customer Service Rep plays a key role in maintaining medical records and ensuring patient privacy, while providing high-quality customer service and supporting departmental goals.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Interacts with NMHC physicians, clinicians, support staff, patients, and third parties to identify medical records needed for patient care, review, billing, or other valid purposes
Competently accesses and utilizes all electronic health record systems necessary to process requests
Maintains thorough knowledge of Illinois state statutes, HIPAA privacy rules, release of information procedures, and uses keen judgment in releasing PHI to requestors
Accurately enters all requests to be logged into appropriate tracking systems timely
Participates in the implementation of department-specific and performance improvement projects, and actively contributes to overall department goals
Maintains a productive and quality daily workflow based on annual goal/performance plan, appropriately prioritizes requests, and recognizes potential barriers affecting productivity
Escalates potential barriers related to work activity to Operations Coordinators with critically thought-out solutions prepared in advance
Responds to release of information requestors in a prompt, conscientious, respectful, and professional manner
Consistently monitors all assigned communication methods daily (i.e.: emails, voicemails, Skype, and MS teams meetings)
Completes all other duties as assigned
Qualification
Required
Minimum 2 years of experience with release of information within HIM, or 4 years of experience in a healthcare customer service role
Competent use of all Microsoft Office applications
Strong customer service skills
Detail-oriented, able to multi-task in a fast-paced environment, and has excellent oral and written communication skills
Preferred
RHIA/RHIT credentialed
Previous experience with Epic
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase