AAA-The Auto Club Group · 8 hours ago
Michigan Claim Support Assistant I
MI-Farmington Hills
Full-time
Hybrid
Entry Level
$18/hr - $21/hr
1+ years expAAA The Auto Club Group is a leading provider of membership, travel, insurance, and financial services. They are seeking a Michigan Claim Support Assistant I to provide support to the Claim department by completing intermediate level tasks, reviewing claims, and communicating with customers to resolve claims needs.
Insurance
Responsibilities
Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems
Work under limited supervision to complete a set of related tasks to accomplish an objective
Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules
Receive inbound and make outbound customer phone calls to resolve claims needs
Resolve assignment conflicts and issues as needed
Communicate effectively with others in a work environment and with the public
May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary
Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection
Qualification
Required
High School Diploma or equivalent
One year of experience in processing, customer service or business administration
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of problems
Processing transactions and posting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using basic math skills
Using automated processing and computer systems
Performing data entry duties
Data processing techniques
Techniques used to audit data
Business processing procedures
Successfully complete General Claims Training
Gather data and prepare reports
Compose routine correspondence including letters and memos
Preferred
Effective communication skills both oral and written
One or more years of customer service experience
Call center or queue calling experience a plus
Experience working within an insurance or claims processing environment a plus
Claim processing functions
Claim processing system
Claim processing policy and procedures
Benefits
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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