The University of Texas at Austin · 6 days ago
Student Associate - CNS IT
UT MAIN CAMPUS
Full-time
Onsite
New Grad
$20/hr - $20/hrThe University of Texas at Austin is seeking a proactive and goal-focused student worker to join their IT Support teams. This role involves providing assistance to CNS OIT users and departments while gaining hands-on experience in IT support.
Corporate TrainingEducationHigher EducationUniversities
Responsibilities
Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately
Provide prompt, courteous, and effective customer service
Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus
Perform technical tasks including hardware setup, password resets, network patching, and software updates
Support ongoing projects in CNS IT Support, Inventory, and Security
Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes
Assist with office administrative duties and communications
Other related responsibilities and functions as assigned
Qualification
Required
Must be actively enrolled at the University of Texas at Austin
Must be authorized to work in the US
Must not have additional position within the university
Must be able to commit to the schedule defined
Ability to work independently, able to complete tasks with limited oversight
Strong written communication skills
Detail oriented
Motivated with a strong work ethic
Able to lift 40lbs
Preferred
Fast learner
Experience writing procedural documents or technical documentation
Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
Strong customer service skills
Excellent problem-solving
Knowledge of computer hardware/software
Experience with hardware and software support
Benefits
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
Founded in 1922
10001+ employees
H1B Sponsorship
The University of Texas at Austin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (210)
2023 (175)
2022 (186)
2021 (187)
2020 (190)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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