Caesars Entertainment · 19 hours ago
Digital Product Owner II
United States
Full-time
Remote
Senior Level
5+ years expCaesars Entertainment is a leading casino-entertainment company with a commitment to creating extraordinary experiences. The Digital Product Owner II role focuses on developing and delivering AI-powered customer care experiences while collaborating with various stakeholders to ensure successful product launches and enhancements.
Food and Beverage
Responsibilities
Customer Empathy: Must possess deep passion and empathy for the customer & team member experience
Product Readiness: Is able to define and collaborate to qualify Features/Epics to our standardized definition of “Ready”
Product Delivery: Is responsible for the timely delivery of digital experiences across a variety of channels
Team Communication: Actively engages with team members to define, prioritize, and collaborate on the various needs of our customers
Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact budget, timeline, or strategic vision
Product Standards: Executes within the eCommerce digital principles, standards, and practices
Product Quality: Responsible for the delivery of a defect-free product to the customer
Develop and maintain a product roadmap for Caesars AI Powered Customer Care Platform, chatbots, conversational AI, and generative AI solutions, considering market trends, customer needs, and business objectives
Manage the AI Customer Care Platform as the IT Application owner, solving for constantly evolving business short term and long-term needs
Be hands-on and work closely with the Implementation teams to solve problems, not just delegate and track
Provide user training and support
Work across teams (technical and business) and ensure solution is optimal and effective across the enterprise where applicable
Monitor product performance and user feedback to identify areas for improvement and optimization
Ensure that solutions comply with industry regulations and best practices, including data privacy and security requirements
Manage product launches and rollouts, ensuring that they are successful and meet business objectives
Develop and maintain product documentation, including user guides, release notes, training documentation, and technical specifications
Line Manager for the technical product team consisting of Engineers, system administrators, and a Scrummaster
Qualification
Required
Minimum of 5-7 years in a digital product, design, or engineering role, within an agile team
Certified Scrum Product Owner certification (CSPO®)
Bachelor's degree
Experience working in teams/organizations that bring high quality digital products to market
Demonstrable portfolio of products and customer journeys in market
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
Demonstrated ability to adapt to changing business priorities
Deep curiosity in emerging digital trends and ability to translate into friction-less customer experiences
Proactive work ethic
Preferred
Experience with Amazon Web Services, primarily AWS Connect, Bedrock, and Pinpoint, or similar CRM Service platforms
Experience with Atlassian® Application Lifecycle Management tools (Jira®, Confluence®, etc.)
Experience with Generative Chat, Conversational Chat, and/or chatbot platforms
Programming Skills: Prior programming experience and an understanding of the technical complexities of software development
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase