Frontier Internet · 16 hours ago
Supervisor – Network Operations Center (NOC)
CHARLESTON, WV 253960001, USA
Full-time
Hybrid
Mid, Senior Level
3+ years expFrontier Communications, the largest pure-play fiber provider in the U.S., is seeking a Supervisor for their Network Operations Center (NOC). This role involves supervising a team of Surveillance Technicians to ensure efficient network monitoring and incident management, while supporting service level agreements (SLAs) for incident identification and resolution.
InternetTelecommunicationsTVVideoVideo Streaming
No H1B
Responsibilities
Actively manage all facets of the network monitoring function up to and including network incident creation and triage within the surveillance area of responsibility to their associated SLAs
Problem identification and correlation
Network Incident creation, notification, and updates as required
This position is also responsible for team development including personnel recruiting, personnel management, training, coaching, and mentoring
Ensure accurate incident escalation is provided to internal NOC organizations and Frontier field technicians
Liaise with external vendors to ensure SLA and incident quality is on par with internal resources
Enforce processes and procedures are followed through coaching and leadership
Provide feedback to your leadership for quantifiable process/tool improvement
The position requires a minimum of 3-5 years of experience in telecommunications leadership/management roles with specific knowledge of managing enterprise networks and their attendant network operations centers. The candidate will have experience in personnel management, developing operational metrics, and training programs. The candidate must possess outstanding interpersonal skills and strong oral and written communication skills. Strong working knowledge of network management tools and operating systems is required
Experience setting up local exchange operations including surveillance, monitoring, fixing, and repair
An understanding of IP/Data telecommunications
Experience with regulatory and legal issues associated with governmental regulation of telecommunications services
Strong focus on continuous quality improvement and decision-making ability
Maximization of employee productivity, morale, and retention through empowerment techniques and team building
The ability to maintain strong working relationships with peers within the Network Operations Center, other staff, and partners
Demonstrated understanding of the role of cross-functional departments and their relative impact on company initiatives
Proven ability to solve problems creatively and with a “can-do” attitude
Develop an achievable set of network performance objectives for the organization and then measure performance to those metrics
Provide periodic assessments of key operational issues and potential problems to upper management
Must be able to use computer and office equipment
Adaptable to change
Experience with and adaptability to shifting work
Must have a working knowledge of all telecommunication disciplines including telephone, network operation tools, processes, and metrics
Qualification
Required
Bachelor's degree or equivalent work experience
You will be required to understand Network architectures and protocols to support working with numerous technologies. This is including but is not limited to Transport, Voice/VoIP, and Ethernet network systems. You will be required to log directly into the equipment to validate or triage the state of the network
This position requires a high degree of technical knowledge in installing, configuring, migrating, and removing VoIP equipment
This position requires extensive experience and technical knowledge in installing and maintaining VoIP networks. This knowledge and experience must include multiple vendor types, up to and including Nortel, Cisco, ACME, Alcatel-Lucent, ADTRAN, META, Ribbon
In addition to VoIP this position will need extensive experience and technical knowledge in installing and maintaining Ethernet Switching and Routing Networks. This knowledge and experience must include multiple vendor types, up to and including Cisco and Juniper
This position requires experience and technical knowledge in maintaining Virtual servers (VMs). This knowledge and experience should include multiple vendor types
This position also requires knowledge of automation principles as they pertain to the monitoring and repair of Voice/VoIP networks
This position requires an understanding of Digital Cross Connect Systems, asynchronous systems, and central office timing
Must have a thorough knowledge of management principles and practices; personnel supervision and development; and telephony technologies
Working knowledge of computer word processing, spreadsheet, and presentation software
Outstanding communication and interpersonal skills required
Must be available for network emergencies 7x24. Some evening and/or weekend work as necessary based on workload
Develop complex business cases for new business processes
Manage sensitive personnel issues in a timely and effective manner
Preferred
Experience setting up local exchange operations including surveillance, monitoring, fixing, and repair
An understanding of IP/Data telecommunications
Experience with regulatory and legal issues associated with governmental regulation of telecommunications services
Strong focus on continuous quality improvement and decision-making ability
Maximization of employee productivity, morale, and retention through empowerment techniques and team building
The ability to maintain strong working relationships with peers within the Network Operations Center, other staff, and partners
Demonstrated understanding of the role of cross-functional departments and their relative impact on company initiatives
Proven ability to solve problems creatively and with a 'can-do' attitude
Develop an achievable set of network performance objectives for the organization and then measure performance to those metrics
Provide periodic assessments of key operational issues and potential problems to upper management
Cloud networking experience preferred
Adaptable to change
Experience with and adaptability to shifting work
Must have a working knowledge of all telecommunication disciplines including telephone, network operation tools, processes, and metrics
Benefits
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
Company
Frontier Internet
A Verizon Company - Building Gigabit America
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.4BKey Investors
California Public Utilities CommissionROBINIllinois Department of Commerce & Economic Opportunity
2024-09-05Acquired
2024-08-29Grant· $23M
2024-07-11Grant· $15M
Leadership Team
Melissa Pint
Chief Digital Information Officer and Executive Vice President
Mark Nielsen
Chief Legal & Regulatory Officer
Recent News
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