Welling Young, LLC · 14 hours ago
Executive Vice President, Property Claims
Dallas, TX
Full-time
Onsite
Director/Executive
$275K/yr - $325K/yr
15+ years expWelling Young, LLC is seeking an Executive Vice President for Property Claims who will oversee the full claims operations of the Company’s Program business. This role is responsible for strategic leadership, operational oversight, and ensuring high-quality claims outcomes while maintaining superior customer service and compliance with regulations.
Staffing & Recruiting
Hiring Manager
Rob Welling
Responsibilities
Ensure compliance with program reporting requirements
Provide executive leadership and strategic direction for property claims and Dealer Open Lot operations, including complex, high‑exposure claims
Provide executive leadership and strategic direction for appraisal operations
Ensure all claims are investigated, evaluated, and resolved in full compliance with applicable state laws, regulations, and jurisdictional requirements
Directly manage, mentor, and hold accountable leaders responsible for claims and appraisal services
Ensure consistent delivery of high‑quality Claim Summary Reports and documentation standards
Establish, implement, and enforce claims policies, procedures, workflows, and governance standards aligned with company and policy requirements
Design and implement training, development, succession planning, and career‑pathing initiatives
Oversee staffing strategies, workforce planning, and retention programs to support scalability and continuity
Establish, maintain and update CAT management plan to properly handle claims
Foster a performance‑driven, professional culture aligned with business results and service excellence
Promote and enforce Claim Best Practices that drive consistent claims handling with a focus on customer service
Leverage data, reporting, and technology to identify trends, cost drivers, risks, and improvement opportunities
Maintain accountability for claims operational budgets, productivity, inventory management, and loss adjustment expense
Oversee audits, quality reviews, and corrective action plans to ensure compliance and continuous improvement
Lead effective subrogation and salvage strategies to optimize recovery outcomes
Serve as the senior escalation point for significant claims issues, client concerns, and regulatory matters
Build and maintain strong relationships with clients, carriers, agents, regulators, attorneys, and business partners
Collaborate cross‑functionally with underwriting, legal, finance, and executive leadership to advance company objectives
Perform all other duties as assigned
Possible domestic and international travel required
Qualification
Required
15+ years of commercial claims experience
7+ years of senior leadership experience managing managers and multi-level claims organizations
Extensive experience with Auto Material Damage, Property, Subrogation, Salvage and Appraisal processes
Demonstrated success leading large-scale claims operations with measurable performance improvements
Bachelor's degree required
Executive leadership, strategic thinking, and decision-making capability
Strong financial acumen with experience managing budgets and operational expenses
Excellent verbal and written communication skills
Proven ability to coach, mentor, and develop senior leaders and teams
High attention to detail with the ability to operate at both strategic and tactical levels
Proficiency with claims systems, reporting tools, and Microsoft Office (Excel and Word)
Preferred
Advanced degree or professional designations such as CPCU, AIC, ARM, or similar desirable but not required
Company
Welling Young, LLC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase