Nordson Corporation · 18 hours ago
Field Service Technician II
Michigan, United States
Full-time
Onsite
Mid LevelNordson Corporation is a global leader in Packaging, seeking an experienced Field Service Technician II to provide onsite technical support for their Packaging Hot Melt Adhesive Dispensing Equipment. The role involves troubleshooting, repairs, maintenance, and training, while collaborating with the sales team to enhance customer satisfaction.
IndustrialManufacturingPackaging ServicesTest and Measurement
Responsibilities
Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment
Provide Remote Technical Support to assigned Top customers
Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system
Complete Corrective Action Reports for all Warranty issues
Conduct formal and informal training classes
Complete accurate service reports/service tickets after customer visits in a timely manner
Responsible for auditing, documenting and updating customer installed base line survey information for our database
Report any customer complaints about our equipment performance to assigned Field Service Supervisor
Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering
Upsell customers on aftermarket parts or services (eg TrueBlue PM Program)
Participate in ongoing training of our products
Qualification
Required
College degree in a Technical Program
Strong Mechanical & electrical knowledge/understanding
Strong knowledge of pneumatic & hydraulic systems/components
Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams
Familiarity with using common tools and equipment (i.e. Multi-Meter)
Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC)
Comfortable working onsite alone with tools to assist customers
Comfortable with upselling customers on new products and technologies
Effective clear concise oral & written communication skills
Home office space
Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc
Available to travel ~75% of the time
Company
Nordson Corporation
At Nordson, we believe that anything is possible.
Founded in 1954
5001-10000 employees
H1B Sponsorship
Nordson Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.45B2024-09-04Post Ipo Debt· $600M
2023-09-08Post Ipo Debt· $850M
1979-12-21IPO
Leadership Team
Sundaram Nagarajan
President and CEO
Sarah Siddiqui
EVP, CHRO Nordson Corporation
Recent News
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2025-12-28
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2025-12-11
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