FirstEnergy · 16 hours ago
Supervisor Regional Meter Reading - MD Meter Services
Martinsburg, WV
Full-time
Onsite
Senior Level
5+ years expFirstEnergy is a leading energy company, and they are seeking a Supervisor for their Meter Reading department. This role is responsible for coordinating daily activities, ensuring safety compliance, and improving customer satisfaction while managing a team of meter readers.
Clean EnergyEnergyEnergy EfficiencyInformation Services
No H1B
Responsibilities
Maintaining a high level of safety commitment throughout day-to-day functions by managing safety awareness, ensuring adherence to the company's Accident Prevention Handbook through field audits and job briefings, and leading engaged safety meetings for daily reinforcement of appropriate steps to work safely
Providing training for new employees, focusing on safety and accuracy
Safely reducing overall consecutive estimates through scheduling and access issue resolution
Understanding and scheduling work according to departmental budget
Creating a daily read schedule that maximizes the workforce, while adhering to the company's billing schedule and PUC regulations
Troubleshooting issues with handheld units
Conducting field observations on a regular basis
Driving continuous improvement across the business unit and FirstEnergy
Reporting to the manager on progress of various projects and advising about any issues that could impair the successful completion of projects
Continually seeking opportunities to increase customer satisfaction and broaden/deepen relationships, anticipating customers' needs and proposing alternative solutions when necessary
Professionally communicating company standards orally and through written correspondence
Conducting mid-year and year-end performance reviews with employees
Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues and changes that are occurring
Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and/or managers
Leading, educating and directing others to improve team effectiveness and communicating results/recommendations to varying audiences, including senior leadership
Encouraging open, honest, direct and ongoing conversation among team members
Promoting the Rules of Engagement and leading by example
Actively seeking and sharing one's own knowledge of industry trends, competitors, etc., that ultimately affect the business unit and/or FirstEnergy
Working effectively with different areas of the organization; broadening, deepening and maintaining relationships at all levels
Supporting storm restoration as needed, generally supervising the work of Hazard Responders
Working a schedule that includes being available at least one hour prior to when the Meter Readers start their day and working approximately one hour after the Meter Readers finish their day, in order to fulfill departmental needs
Qualification
Required
Minimum 5 years' related work experience with a degree or 7 years' experience without a degree is required. Related work experience includes, but is not limited to leading/coaching others, demonstrated experience in customer service, planning and scheduling work
In-depth knowledge of information systems such as Microsoft Office tools including, Excel, PowerPoint, Access and Word required with basic knowledge of SAP and Fieldnet is preferred
Experience as a highly driven, self-motivated, and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement
Experience in process/project management, leadership, teamwork, and managerial skills
Superior customer relations skills and strong written/verbal communication skills to make clear, accurate and concise reports
Able to make accurate decisions and demonstrate sound judgment
Preferred
Bachelor's degree in Business or related discipline is preferred
Previous supervisory experience is preferred
Understanding of the meter reading route management process and strategy
Meter Reading experience and Storm restoration knowledge are preferred
Benefits
Competitive pay plus incentive compensation
A company-sponsored pension plan
401 (k) savings plan with matching employer contribution
A choice of medical, prescription drug, dental, vision, and life insurance programs
Skills development training with tuition reimbursement
Company
FirstEnergy
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.55BKey Investors
US Department of Energy
2024-11-14Grant· $50M
2023-05-01Post Ipo Debt· $1B
2018-01-22Post Ipo Equity· $2.5B
Leadership Team
Charles E. Jones
President and Chief Executive Officer Member
John Somerhalder
Interim President and Chief Executive Officer
Recent News
2026-01-09
2025-12-19
2025-12-17
Company data provided by crunchbase