Orange and Rockland Utilities, Inc. · 2 days ago
Analyst, Customer Service Low Income
Monroe, NY, United States
Full-time
Onsite
Entry, Mid Level
$80K/yr - $105K/yr
2+ years expOrange and Rockland Utilities, Inc. is a utility company focused on customer service and operational excellence. The Analyst Low Income role involves providing technical and analytical support related to customer accounts, developing new outreach strategies, and participating in data analytics initiatives.
EnergyInsuranceRenewable EnergySolar
Responsibilities
Responsible for maintaining and updating all delegated reports for internal and external use
Responsible for the development and maintenance of computer system operating procedures for the department
Prepares reports for use by all departmental and executive staff regarding
Assist in the development and deployment of all new initiatives utilizing data analytics and dashboards
Ensure implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures
Maintain databases, spreadsheets, graphs and other tools to enhance strategies as directed
Assist in the preparation month-end reports, status updates for monthly departmental progress report, KPI goals, and other regulatory reports as required
Participate in the Companys Storm Plan as assigned by your manager and department
Perform other assigned tasks as assigned by the department Manager
Develop, implement, and revise reports required by all regulatory agencies as directed by the department Manager
Qualification
Required
Bachelor's Degree and a minimum of 2 years related work experience or equivalent technical background in customer service, collections, or data analytics
Associate's Degree and 4-5 years related work experience or equivalent technical background in customer service, collections, or data analytics
High School Diploma/GED and 6+ years related work experience or equivalent technical background in customer service, collections, or data analytics
Must have strong analytical problem-solving skills, required
Must be well organized, detail oriented, ability to handle multiple assignments and meet deadlines, required
Must have strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, required
Must have excellent oral and written communications skills, required
Driver's License Required
Preferred
Demonstrated working knowledge of company systems such as CC&B, Data Analytics platforms, Oracle, preferred
Knowledge of utility methods and analytics, preferred
Work or experience in customer service and/or customer accounting areas, preferred
Benefits
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
Company
Orange and Rockland Utilities, Inc.
Orange and Rockland Utilities is an oil & energy company specializing in online bill payment and redressal services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Sanchez
President and CEO
Sal Pitonzo, SPHR, PMP
Sr. HR Business Partner
Recent News
2025-10-21
PR Newswire
2025-10-17
2025-10-02
Company data provided by crunchbase