SingleStone · 17 hours ago
Director, Client Partnerships
Hybrid Remote
Full-time
Hybrid
Director/ExecutiveSingleStone is a company that operates at the intersection of people and technology, focusing on delivering meaningful outcomes for clients. As a Director of Client Partnerships, you will be responsible for growing trusted relationships, driving revenue, and expanding impact within client accounts while ensuring client success and satisfaction throughout the lifecycle.
Consulting
Responsibilities
Prioritize Client Success
Own senior client relationships and act as a trusted advisor to business and technology leaders
Drive relationship-based selling, identifying, shaping, and advancing new opportunities within accounts
Partner closely with Industry Service Leaders to pursue new work and expand existing relationships through credibility, insight, and trust
Help clients build business cases, secure approvals, and navigate organizational constraints that impact funding and delivery
Develop a deep understanding of client business objectives, operating models, and decision-making dynamics
Apply real-world experience to anticipate common challenges - budget uncertainty, shifting priorities, governance hurdles - and help clients work through them
Connect client needs to SingleStone’s capabilities in a way that is practical, relevant, and outcome-driven
Ask the hard questions. Dig deep to uncover the real problems clients need to solve
Bring an insatiable curiosity to every interaction, exploring new ways we can add value beyond the immediate engagement
Help clients see around corners, providing insights and recommendations that align with their long-term vision
Expand relationships beyond initial sponsors to create durable, multi-layered partnerships
Position SingleStone as an indispensable partner, not just a vendor, through consistency, insight, and follow-through
Drive repeat business, referrals, and sustained account growth
Move fast, adapt quickly, and find creative solutions when challenges arise
Be proactive and resourceful, ensuring we deliver exceptional experiences regardless of constraints
Take ownership of client relationships, advocating for their needs while balancing business priorities
Stay engaged with delivery teams to ensure strong execution, client satisfaction, and continuity of relationships
Serve as the connective tissue between client goals, delivery outcomes, and future opportunities, without being embedded in day-to-day project management
Surface risks early and help course-correct in a way that protects both the client relationship and the firm
Qualification
Required
Experience in sales, account management, or client strategy, ideally in a consulting or technology-driven environment
Strong relationship-building skills, with the ability to connect, communicate, and influence at all levels
A problem-solving mindset, with the ability to think strategically while also executing tactically
Excellent communication and storytelling skills—you make complex ideas simple and compelling
A track record of driving customer growth, retention, and satisfaction through proactive engagement
Company
SingleStone
SingleStone Leading consulting firm that specializes in Customer Experience solutions spanning strategy, culture, process, and technology.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Shriver
Chief Technology Officer
Chris Little
Founder, Board Member, Client Advisor & Community Connector
Recent News
2024-11-01
Company data provided by crunchbase