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Byrider · 17 hours ago

Customer Service Manager

Jacksonville, NC

Full-time

Onsite

Mid Level

$40K/yr - $50K/yr

Byrider is a company focused on customer success and long-term advancement, and they are seeking a Customer Service Manager to support sales, service, and finance operations at their new Jacksonville, NC automobile dealership. The role is vital in ensuring smooth customer interactions across departments while contributing to the overall success of the store.

AutomotiveFinanceSales

Responsibilities

Serving as the primary point of contact for customer questions, concerns, and overall satisfaction across the dealership

Taking and processing customer payments accurately while maintaining proper reconciliation

Supporting sales, service, and finance with customer communication, appointment coordination, and departmental organization

Explaining documents to customers and assisting with the closing process

Inputting customer information accurately into the application system

Conducting basic sales presentations to help customers understand program benefits, requirements, and next steps

Qualification

Customer service experiencePayment processingSales supportBasic bookkeepingCommunication skills

Required

Proven experience in customer service or service department environments with responsibilities involving customer satisfaction and issue resolution

Experience supporting sales or finance teams through customer communication, appointment management, or departmental workflow organization

Demonstrated ability to handle payment processing, basic bookkeeping, and reconciliation tasks accurately

Excellent communication skills, phone etiquette, and the ability to maintain professionalism in fast-paced situations

Experience working some evening and Saturday hours

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

Byrider

Glassdoor2.9

Byrider is an automobile dealer that offers used cars, finance, service, and repair services.

Founded in 1989

Carmel, Indiana, USA

501-1000 employees

https://www.byrider.com/

Funding

Current Stage

Late Stage

Leadership Team

Chris McPhie

CEO

Craig Peters

CEO

Recent News

SalesTech Star

Byrider Selects Shopmonkey as New Technology Partner Across 148+ Locations Nationwide

2022-08-05

Company data provided by crunchbase