CGS (Computer Generated Solutions) · 1 day ago
Sales Executive Contact Center / BPO
United States
Full-time
Remote
Mid Level
$120K/yr - $200K/yr
3+ years expCGS is a company that provides best-in-class call center solutions, and they are seeking a Sales Executive to focus on their Call Center business expansion. This role is responsible for driving sales, developing new business opportunities, and managing the full sales process for outsourcing help desk services across various business verticals.
Information Technology & Services
Responsibilities
Will be responsible for driving sales of Customer Care contact center services and digital processing & next generation care services & technologies
Engage product marketing and solutions experts to refine service offerings for specific market segments
Recommend and initiate enhancements to the sales and marketing operation
Achieve goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates
Demonstrate advanced knowledge of Business Process Outsourcing Sales and relationship management processes
Qualification
Required
Above average understanding of the value proposition associated with the various functions within a technical and customer care support service help desk
Direct accountability for the full sales process including lead generation, qualification, requirements definition, proposal development, client negotiations and contract completion
Driving sales of Customer Care contact center services and digital processing & next generation care services & technologies
Engaging product marketing and solutions experts to refine service offerings for specific market segments
Recommending and initiating enhancements to the sales and marketing operation
Achieving goals, analyzing growth and providing accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates
Demonstrating advanced knowledge of Business Process Outsourcing Sales and relationship management processes
Consultative seller who develops deep relationships and adds value to the client's business over the long term
Team player who can partner with delivery organizations for added value
Aggressive seller capable of forging relationships with CIO's and BPO VP's as well as key CX executives and teams
Establish wide relationships across all lines of business with New Logo clients
Track record in closing complex deals (consulting and/or BPO) and build relationship with C-suite
Strong understanding of financial modeling in an outsourced environment
Conduct SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement
Strategic business problem solving abilities
Knowledge of data analytics
Global outsourcing solution sales experience (BPO)
Skilled in account strategy, account planning, relationship strategy
Possess deep industry knowledge related to Customer Care
Experience working closely with service delivery counterparts
Ability to understand value-based selling and articulate it to C-level executives
Proven track record of attaining and exceeding quotas
Self-motivated and able to manage well in a startup mode
Strong communication skills with internal stakeholders and clients
Ability to work remotely from the core organization yet able to collaborate effectively with all stakeholders
Ability to navigate through the industry by the way of networking
Strong networking skills are the key to this role
At least 3 years of Outsourcing / BPO sales experience
Minimum bachelor's degree in related field
Location is flexible in the US
Ability to travel both domestically and internationally – as conditions allow
Company
CGS (Computer Generated Solutions)
For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Phil Friedman
CEO
Mark Tullio
Chief Marketing Officer
Recent News
2024-04-08
Company data provided by crunchbase