Bell Ambulance, Inc. · 6 hours ago
Director of Communications
Milwaukee, WI
Full-time
Onsite
Director/ExecutiveBell Ambulance, a leading Emergency Medical Services provider, is seeking a highly skilled Director of Communications to oversee its Communication Center operations. This role involves managing dispatch and call-taking operations, ensuring compliance and efficiency, and driving continuous improvement in response times and resource allocation.
Health CareMedicalService IndustryTraining
Responsibilities
Ensure continuous, 24/7 oversight of all Communication Center operations
Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times
Coordinate with the Scheduling department to create or adjust positions as necessary
Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center
Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center
Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics
Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance
Provide regular reports and constructive feedback for necessary follow-up
Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs)
Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training
Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department
Establish and maintain a 'Just Culture' environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times
Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR)
Qualification
Required
Prior experience within a high-call-volume Communications Center
Emergency Medical Dispatcher (EMD) Certified
Experience with Traumasoft CAD and other related systems
Exceptional organizational, analytical, and crisis management skills
Preferred
Current EMS licensure (Any Level)
Prior experience in an EMS setting that operates both 911 and private call services
Company
Bell Ambulance, Inc.
BELL Ambulance is a progressive, client-oriented company devoted to providing high quality emergency and non-emergency medical services.
Founded in 1977
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-23
2025-04-22
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