Infosoft, Inc. · 11 hours ago
Customer Service Coordinator (Scheduling)
Cary, NC
Contract
Hybrid
New Grad, Entry Level
$30/hr - $33.50/hrInfosoft, Inc. is seeking a Customer Service Coordinator for their Healthcare Diagnostics division. This role involves managing the allocation and deployment of field resources while ensuring customer commitments are met in a dynamic environment.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Mobin Alam
Responsibilities
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
Owning customer communications E2E for all service events
Navigating complex discussions with customers when scheduling appointments
Management and application of prioritization logic that aligns with customer commitments
Owning the deployment of field resources is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills
Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments
Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs
Building strong working relationships with these key stakeholders is critical for success in this role
Qualification
Required
Conflict management skills
Ability to handle difficult conversations
Critical thinker
Dispatch experience
Self-starter
Proficiency in software applications such as Microsoft Outlook, Word, and Excel
Proficiency in Excel, SAP, and the Magellan Genesis phone system
Support to service engineers and strategic partners
Strong communication skills, both verbal and written
Ability to support complex projects and determine the critical path to improve timely performance
Ability to independently perform important areas of standard professional-level work that typically require processing and interpreting more complex, less clearly defined issues
Critical thinking
Active listening
Communication
Clear and proficient in English
Empathy and understanding of customer needs
Conflict resolution
Strong organizational and time management skills with exceptional attention to detail
Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
Self-motivated
High level of initiative
Embraces an ownership culture
15% Travel annually for continuous training & education
Preferred
BA degree
Customer-facing experience
Experience or knowledge of business in the United States
LEAN/6 Sigma methodology
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
Founded in 1995
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase