Conifer Health Solutions · 17 hours ago
Patient Access Representative II - 5 am- 3:30 pm
Lakewood, WA
Full-time
Onsite
New Grad, Entry Level
$19.02/hr - $28.53/hr
0+ years expConifer Health Solutions is seeking a Patient Access Representative II to support departmental efficiencies through scheduling, registration, and patient admission functions. The role involves greeting patients, providing customer service, and ensuring accurate patient information is obtained and processed.
Health Care
Responsibilities
Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed)
Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients
Qualification
Required
High School Diploma or GED
0 – 1 year in a Customer Service role
Minimum typing skills of 35 wpm
Demonstrated working knowledge of PC/CRT/printer
Customer service skills and experience
Ability to work in a fast paced environment
Ability to receive and express detailed information through oral and written communications
Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department
Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care
Must be available to work hours and days as needed based on departmental/system demands
Preferred
Knowledge of function and relationships within a hospital environment
Understanding of Third Party Payor requirements
Understanding of Compliance standards
0 – 1 year administrative experience in medical facility, health insurance, or related area
Some college coursework
Benefits
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
Company
Conifer Health Solutions
Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Murkowski
HR Business Partner
David Buchanan
Talent Acquisition Partner
Recent News
2025-11-19
2025-11-19
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