IDR, Inc. · 1 day ago
Helpdesk Analyst
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelIDR, Inc. is seeking a Helpdesk Analyst to join one of their top clients in Atlanta, GA. This role involves providing technical support and troubleshooting for end users in a secure, state government environment, along with opportunities for full-time conversion after six months.
Information TechnologyRoboticsSoftware
Responsibilities
Provide computer hardware and software support to end users
Identify, research, and resolve technical problems related to hardware, software, and network issues
Respond promptly to support requests via phone, email, and personnel interactions
Document, track, and monitor problems ensuring timely resolution
Assist with imaging, configuration, and troubleshooting of Windows 10 and 11 operating systems
Qualification
Required
Experience with Active Directory and VPNs
Proficiency in troubleshooting hardware on PCs, laptops, and printers
Knowledge of imaging software such as SCCM and experience with Windows 10 and 11
Strong customer service skills and eagerness to learn
Ability to lift 20-30 lbs regularly and work 100% onsite
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
Founded in 1998
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase