Monks · 2 hours ago
Director, Operations
Minnesota, United States
Full-time
Hybrid
Director/Executive
$85K/yr - $101K/yrMonks is the global, purely digital, unitary operating brand of S4Capital plc. As the Operations Director, you will design and implement innovative production strategies to enhance project outcomes and drive operational excellence across diverse agency disciplines.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Develop, execute, document, and refine innovative production processes, strategies, and workflows to improve project outcomes and team efficiency, aligning with client and organizational goals
Engage with stakeholders to gather feedback and continuously optimize strategies
Research, analyze, procure, and implement an operations tooling stack to facilitate efficient resource management, timesheet practices, project management, performance tracking, and financial reporting
Ensure consistent use of these tools for standardized workflows and accurate data
Implement resource management tooling and supporting scaling processes and provide forecasting reports to identify upcoming capacity issues
Develop and manage a robust project tracking system that accurately reflects status across all projects and workstreams
Create and maintain a centralized repository of agency information, including workflows, training, onboarding, processes, policies, teams, clients, and goals. Encourage all team members to contribute to this resource
Develop comprehensive onboarding materials to ensure smooth transitions and effective collaboration for new team members
Lead the team's AI production transformation by developing a comprehensive roadmap for automated and generative outputs
Collaborate with internal and external subject matter experts to explore innovative technologies that align with client and agency needs
Ensure projects are delivered at a high quality, on time, within budget, with a happy team and client
Implement project management best practices to streamline workflows and enhance team coordination
Facilitate continuous improvement by identifying best practices, implementing performance metrics and executing training to enhance Project Management acumen
Ensure that incoming tasks, projects and workstreams are resourced efficiently, including the design and enforcement of traffic management processes
Act as a central escalation point for operational matters, addressing client concerns and project/team issues
Ensure productive utilization of allocated project resources by streamlining production processes and optimizing team size
Ensure resources are consistently reporting time so that actual burn can be measured against revenue per project, client and/or workstream
Through the implementation of systems, obtain quantitative and qualitative data to perform a variety of reporting exercises s.a. profitability studies, team/individual utilization reports
Qualification
Required
Effective Communication: Communicate openly and constructively, expressing challenging views while maintaining respect for others
Positivity: As a leader within the organization, the tone of voice should always inspire a positive atmosphere in the workplace
Agility & Innovation: Drive new approaches and create an environment where flexibility and adaptability are valued. Gather diverse information and ideas to improve production processes and strategies, demonstrating a self-starter attitude with an entrepreneurial mindset
Values & Relationships: Act as a role model for our values, demonstrating commitment to self-development and encouraging team members to prioritize well-being and growth. Unite and strengthen the Production Community through effective relationship-building and collaboration
Excellence & Problem Solving: Develop and implement frameworks for success, focusing on strategies that yield the best outcomes. Cultivate an environment that supports continuous improvement while maintaining quality. Address operational challenges proactively, ensuring they do not hinder the achievement of project goals
Benefits
Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth.
Company
Monks
Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
Founded in 2014
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kashif Zafar
SVP, Global eCommerce | CEO of Commerce.Monks
Brady Brim-DeForest
Co-Founder
Recent News
Company data provided by crunchbase