INSPYR Solutions · 4 days ago
Senior Microsoft Dynamics 365 Customer Service – Technical Resource
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expINSPYR Solutions is seeking a Senior Microsoft Dynamics 365 Customer Service Technical Resource to design, configure, and enhance enterprise-grade customer service solutions built on Dynamics 365 Customer Service and the Power Platform. This role includes responsibility for integrating Dynamics 365 with upstream and downstream enterprise systems.
Information TechnologyProfessional ServicesStaffing Agency
Responsibilities
Design, configure, and optimize Dynamics 365 Customer Service solutions
Configure case management, queues, routing, and automated case assignment
Implement SLAs, DLAs, KPIs, and service metrics
Configure goals and performance tracking
Implement chatbots and virtual agents using Copilot Studio / Power Virtual Agents
Build automated workflows with Power Automate
Configure email queues and automated email processing
Manage Knowledge Base (KB) configuration and optimization
Integrate Power BI for dashboards and reporting
Build SLA, case volume, and agent performance dashboards
Design and support integrations between Dynamics 365 and external systems
Work with integration tools such as Fivetran, SSIS, and Boomi
Ensure data quality, reliability, and performance across integrated systems
Develop JavaScript customizations
Build C# plugins and workflows
Integrate with external systems and Azure services
Configure security roles and access control
Ensure compliance with governance standards
Qualification
Required
5–8+ years of Dynamics 365 Customer Service experience
Strong experience with SLAs/DLAs, chatbots, Power BI, KB, queues
Hands-on experience with system integrations (Fivetran, SSIS, Boomi)
JavaScript and C# development experience
Preferred
Copilot Studio experience
Power Platform certifications
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
H1B Sponsorship
INSPYR Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (11)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase