Balance Financial Wellness · 1 month ago
Housing Counselor - Hybrid Remote
Dallas, TX, USA, 75035
Full-time
Hybrid
Entry, Mid Level
$24/hr - $25/hr
2+ years expBalance Financial Wellness is seeking a hybrid Housing Counselor in Dallas to assist clients in navigating housing and financial issues. The role involves providing counseling and education on homeownership, financial stability, and debt management, primarily through virtual consultations and in-person meetings.
ConsultingFinancial Services
Responsibilities
Assists clients in developing specific strategies towards achieving homeownership, lending process, affordability, down-payment assistance programs, fair housing and how to create and maintain overall financial and homeownership stability in the future
Produces a written action plan that supports the counselor's conclusion as to the course of action that promotes the client's best interests or the client's choice of action. Motivates the client to implement the established plan
Prepares mailing of preliminary paperwork to clients in a timely manner
Conduct pre-purchase first time homebuyer education workshops
Ensure compliance with the current housing regulations
Counsels proficiently, at a minimum in two, of any of the following programs, as defined by management:
Pre-purchase Counseling
Rental Counseling
Default Counseling
Post-purchase, if applicable
Reverse Mortgage/HECM
Assists clients in developing specific strategies to resolve past and present financial concerns, establish and achieve financial goals, and create and maintain overall financial stability in the future
Provides general information to clients about bankruptcy, collections, court judgments, credit issues, credit reports, housing issues, consumer protection laws, student loans, wage attachments, financial planning to clients
Confers with clients to ascertain available monthly income after living expenses to meet credit obligations
Explains credit report ratings and protections laws to clients and provides answers to client's questions
Promptly answers incoming calls from clients and determines nature of problem or question to establish course of action to address problem or question
Provides information about national and community resources and refers clients as appropriate
Schedules appointments for clients, confirms daily appointments, and reschedules appointments as necessary and performs regular follow ups
Performs elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training (EAP, financial services, counseling, banking, credit and collection); or equivalent combination of education and experience
Must successfully pass and obtain the following certifications within six months of employment unless otherwise noted: HUD Housing Counselor Certification (within 90 days), HUD HECM Counselor Certification (required training in Chicago in February), NCHEC Housing related certification(s), Money Coach Program
Familiarity with city, state and federal housing programs
Self-motivated with a strong commitment to assisting families and individuals towards self-sufficiency
Analytical - Collects and researches data; Uses intuition and experience to complement data
Problem Solving - Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills – Demonstrates empathy, focuses on solving conflict, not blaming or shaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Ethics - Treats people with respect; Keeps commitments; Works ethically and with integrity; Upholds organizational values
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Values and respects diversity
Language - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Judgment - Exhibits sound and accurate judgment; Makes timely decisions
Motivation - Sets and achieves challenging goals; Measures self against standard of excellence
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Meets productivity standards; Completes work in timely manner
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Interested in ongoing learning opportunities
Innovation - Meets challenges with resourcefulness
Mathematical - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Computer - Knowledge of spreadsheet software, word processing software, and Internet research software. Proficiency in Microsoft Office Applications (Word, Excel, Access, Outlook, etc.)
Preferred
Bilingual capabilities preferred in Spanish
Benefits
Medical
Dental
Vision
401K
3 weeks PTO
LinkedIn Learning
Company
Balance Financial Wellness
Balance is a leading non-profit organization helping people be financially confident through partnerships with credit unions, banks,employee assistance programs, and other organizations nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Enrique Delgadillo
President and CEO
Tina Cota, CPA, CGMA
Chief Financial Officer
Company data provided by crunchbase