Spacelabs Healthcare · 6 hours ago
Sr. Director Global Service
United States
Full-time
Remote
Director/Executive
15+ years expSpacelabs Healthcare is dedicated to improving treatment and helping providers deliver exceptional care to patients. The Sr. Director Global Service is responsible for directing all activities and resources related to service and customer support for all product lines, with a focus on developing strategies and managing the service organization to enhance customer satisfaction and operational efficiency.
Health CareInformation Technology
No H1B
Responsibilities
Customer retention, build positive working relationships, respond to customer complaints and product issues, communicate directly with the customers to negotiate resolutions quickly; meet with the Sales team to propose customer retention solutions
Collaborate with internal partners (Sales, R&D, Operations) to develop and execute comprehensive strategies to grow service revenues and support current/future sales of products and services
Own the overall Service Organization’s financial performance as measured through the P&L. Develop and manage the Company’s Service Budget by identifying the key financial levers within the Service business and ensuring a metric-driven financial model is in place, supported by corresponding dashboards to drive and measure results
Assess and manage the Service Organization structure, team capabilities, service locations, individual competency and performance, and drive improvements where needed. Continue to build toward a world-class, highly motivated, and top-performing service organization with a strong work ethic and focus on customer satisfaction
Manage an effective services marketing function to ensure that Spacelabs' service offerings are aligned with customer requirements and create a significant, differentiated advantage when compared to available service alternatives
Develop and monitor internal processes to manage the execution of the service function, the call center, equipment installation, and training functions. Establish metrics, programs, and a plan to drive measurable performance improvements
Create a workplace culture that is consistent with the company's mission, vision, and values
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company’s values, Code of Ethics and Conduct, and applicable compliance policies
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
Bachelor of Science in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic or computer technology; or equivalent military training
15+ years' relevant experience, with 8 years of progressive leadership positions including managing large multi-site service organizations
Relevant service leadership experience in the medical device manufacturing sector
International knowledge and experience working and leading teams across the Americas, Europe, and Asia, with an understanding of local requirements, cultural sensitivities, and talent is preferred
Strong 'general management' skill set/mentality as it relates to the role of Service within the overall corporate structure
Ability to articulate a vision and strategy to inspire and motivate and know how to implement that strategy to achieve goals. Can present an effective and consistent message to employees and key partners
Proven ability to lead an effective global operations organization, ensuring accountability for results that maximize contribution to business objectives
Unparalleled interpersonal skills, the ability to connect with senior management, staff, and customers
Ability to think and perform both tactically and strategically. Analytical, data-driven, with strong problem-solving skills
Respectful and outstanding leadership skills. Able to deliver results through others, both direct and matrixed
Travel nationally and internationally up to 40%. Must have the ability to acquire all necessary travel documents
Must be eligible to work in the United States without visa sponsorship
Company
Spacelabs Healthcare
Spacelabs Healthcare To inspire the world to bring the best care experience to patients and families.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4M2023-10-30Grant· $4M
2004-03-22Acquired
Leadership Team
Thomas Faris
VP Global Quality and Regulatory Affairs
Recent News
EIN Presswire
2025-06-26
Company data provided by crunchbase