HCLTech · 6 hours ago
L2 Support Engineer
Dallas, TX
Full-time
Onsite
Mid Level
$64K/yr - $77K/yr
4+ years expHCLTech is looking for a highly talented and self-motivated L2 Support Engineer to join its team in advancing the technological world through innovation and creativity. The role involves providing second-level support for various HIS modules, performing root cause analysis, and collaborating with development and vendor teams for enhancements and upgrades.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
ACHAL GUPTA
Responsibilities
Provide second-level support for all HIS modules, including:
Patient Administration (Registration, Admission, Discharge, Transfer)
Clinical Documentation & EMR
Perform root cause analysis and resolve escalated issues from L1 support
Collaborate with development, infrastructure, and vendor teams for bug fixes, enhancements, and upgrades
Support HIS integrations with third-party systems (e.g., PACS, LIS, ERP, mobile apps)
Monitor system performance, conduct audits, and ensure data integrity
Participate in HIS implementation, testing, and go-live support
Document technical solutions, SOPs, and contribute to training materials
Ensure compliance with healthcare regulations and data security standards
Qualification
Required
Deep familiarity with enterprise HIS solutions (e.g., Cerner, Meditech, TrakCare, or custom-built systems)
Advanced SQL, Oracle, MS SQL Server – query optimization, stored procedures, data migration
Windows Server, Linux (advanced troubleshooting)
TCP/IP, VPN, DNS, DHCP, VLANs, firewall configurations
HL7, FHIR, DICOM, ICD-10, SNOMED CT
IIS, Apache, Tomcat
ServiceNow, Jira, Fresh service
ITIL, Change Management & Documentation
Citrix, TeamViewer, Any Desk
HIPAA, ISO 27001, GDPR (awareness and implementation), CMS Reporting
Healthcare IT Systems & EHR Support (Sunrise Ambulatory Care)
RLDatix (RL6), Cerner, Midas (Legacy/Historical), NTRACS, Logicare
Backup, Disaster Recovery & Business Continuity
Active Directory & Exchange Administration
Bachelor's or Master's degree in Computer Science, Information Technology, Biomedical Engineering, or related field
4–7 years of experience in HIS support or healthcare IT systems
Proven experience in handling HIS across multiple modules and hospital departments
Strong analytical, communication, and documentation skills
Ability to work independently and in cross-functional teams
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase